12d ago

6x Customer Resolutions Officer | Financial Services

Citrus Group

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Base pay
$28 - $45/hr
Work type
Full Time
Contract type
Pay description
"shift penalties"
How this job matches you
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Base pay range
$28 - $45/hr
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$19 - $33/hr
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Full job description

Citrus Group are Leaders in Contact Centre Recruitment, and as such, have partnered with Australia's Leading Insurance Provider as they expand their regional footprint within NSW. 

We are seeking 6 new starters to join this dynamic team within their Motor ,Pet & Home and Contents teams. You will be driven to service the customer efficiently and effectively without compromising the customer experience. 

As these roles are regional and remote, you will have a high level of technical prowess, and, a level of proactive thinking as you work to navigate complex insurance enquiries. 

To be successful in the role, you will have:

  • Previous contact centre experience ideally within Financial Services
  • Experience in purchasing insurance and an understanding of HOW important this is to every Australian
  • Strong computer literacy
  • Excellent Problem Solving abilities
  • A positive and resilient outlook
  • Excellent verbal and written communication skills
  • A strong work ethic 

Home Office Requirements

  • Minimum internet speeds of 28.8mbps 
  • Office Desk
  • Suitable ergonomic chair
  • Suitable space that is private and not in a shared environment.
  • Additional display (if desired)

For those that are successful, a laptop will be provided. These roles are servicing Australia, with the centre hours working 8am - 8pm Monday to Sunday on a rotating roster. You must be in the regional area of NSW Listed and ideally 80km from the regions city centre. 

Successful candidates will be required to undertake National Police & Bankruptcy checks 

Apply NOW for an opportunity to move your career forward and make 2022 your year to SHINE.

Equal Employment Opportunity
Equal Employment
Opportunity (EEO)
Citrus Group supports the following Equal Employment Opportunity programs:
Cultural Diversity Cultural Diversity
Diversity Diversity
Grad programs Grad programs
Job details
Date posted
14 Jan 2022
Customer Service & Call Centre
Contact & Call Centre
Base pay
$28 - $45/hr
Contract type
Work type
Full Time
Job mode
Standard/Business Hours
Work Authorisation
Australian Citizen / Permanent Resident

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