Statewide Independent Wholesalers (SIW) is Tasmania’s largest grocery wholesaler, supplying Woolworths, IGA and independent supermarkets across the state. During 2012, SIW began construction on a major new distribution facility.
SIW had been using labour hire services for its existing distribution centres from another supplier for two years with poor results, and ended up terminating the relationship. After this experience, SIW was reluctant to outsource labour hire to an external service provider.
Our challenge was to demonstrate to SIW that Toll had the expertise, experience and commitment to customer service required to work with them as a partner in their new project.
Toll spent a considerable amount of time with key people within SIW’s Human Resources and Operations teams to learn about their business. We built up our database of suitable candidates with the specific skill sets that SIW required so we could be in a position to provide labour hire support at short notice, if required. We also offered to organise any drug testing and medical evaluations required and assist with rostering for inductions on site.
Shortly after the new warehouse opened, SIW called us with an urgent requirement for forklift drivers and pick packer staff. Over a two month period, the numbers of casuals required increased significantly.
Because we had engaged with SIW to understand their business, we were able to anticipate and meet their labour hire needs. SIW was extremely happy with Toll’s ability to provide high quality staff to support the new distribution centre in the short time frames required. We continue to work closely with SIW and are now its sole provider of recruitment services.