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Posted 2d ago
NATIONAL CONTACT CENTRE OPERATOR
13cabs
Melbourne VIC 3004•Full time
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Answer customer calls and efficiently book taxis.
- Help customers with travel-related queries.
- Provide exceptional customer service.
Posted 2d ago
CONTACT CENTRE TEAM LEADER
13cabs
Melbourne VIC 3004•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Lead and motivate a team of Contact Centre Operators to achieve performance objectives.
- Drive a positive performance culture through coaching and engagement.
- Implement continuous improvement initiatives to enhance customer experience.
Posted 5d ago
Service Relationship Manager - Sydney/Melbourne
Fortinet
Melbourne VIC 3004•Full time
~$120k - $150k(Estimated)
KEY POINTS WE FOUND
- Serve as the strategic advisor and primary service relationship owner for Fortinet''s most strategic customers.
- Drive customer success and maximize value from Advanced Support services.
- Build and maintain trusted relationships with executive stakeholders.
Posted 8d ago
Guest Services Agent
LUCAS Restaurants
Melbourne VIC 3004•Full time
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Ensure a seamless booking experience for all guests across our restaurants.
- Answer inbound calls and emails for reservation bookings and manage guest feedback.
- Proactively clarify information and troubleshoot guest problems.
Posted 1d ago
Front Office Receptionist
TFE Hotels
Melbourne VIC 3004•Full time
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Provide exceptional customer service to guests
- Manage administrative tasks efficiently
- Offer local advice and recommendations to enhance guest experiences
Posted 8d ago
Customer Care Sector Lead | Truganina VIC
Cevalogistics
Melbourne VIC 3004•Full time
~$80k - $100k(Estimated)
KEY POINTS WE FOUND
- Manage and lead the offshore care team to ensure high-quality service delivery.
- Implement strategies to enhance customer satisfaction and manage performance metrics.
- Foster a positive work culture and facilitate effective communication between teams.
Posted 10d ago
Team Member
Canon
Melbourne VIC 3004•Full time
~$60k - $70k(Estimated)
KEY POINTS WE FOUND
- Full-time position available at the ANZ Head Office in Docklands.
- Focus on efficient management of physical and electronic records.
- Deliver exceptional customer service through various communication channels.
Posted 23d ago
Guest Service Agent
Hilton Hotels
Melbourne VIC 3004•Part time
~$50k - $60k(Estimated)
KEY POINTS WE FOUND
- Welcoming guests and managing the check-in process.
- Handling guest requests, inquiries, and complaints effectively.
- Maximising sales revenues through up-selling and marketing programs.
Posted 18d ago
Digital Customer Support Officer
Uniting AgeWell
Melbourne VIC 3004•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Provide timely and efficient support for Service Desk tickets and calls.
- Build authentic relationships with Uniting AgeWell staff.
- Assist in the administration of LAN and WAN, ensuring effective communication and security.
Posted 18d ago
Customer Care Specialist
Wow Recruitment
Melbourne VIC 3004•Full time
~$81k(Estimated)
KEY POINTS WE FOUND
- Act as the first point of contact for workers and clients, providing exceptional customer support.
- Coordinate onboarding documentation, contracts and visa/work rights checks.
- Investigate and resolve worker and client queries, taking ownership through to resolution.
Posted 34d ago
Whistleblower Call Taker
Deloitte
Melbourne VIC 3004•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Take inbound whistleblower calls and gather information with care and professionalism.
- Produce clear, accurate written reports from disclosures and assist with client queries.
- Support billing and administrative activities to ensure smooth service operation.
Posted 17d ago
Customer Service and Sales Representatives
SMAART Recruitment
Melbourne VIC 3004•Full time
~$70k - $80k(Estimated)
KEY POINTS WE FOUND
- Support students and families through their tutoring journey.
- Maximise sales opportunities through engaging conversations with warm leads.
- Manage a busy sales pipeline and convert leads into new enrolments.
Posted 33d ago
Senior Client Services Administrator
CO_MGHLTD APEX GROUP HOLDINGS AUSTRALIA PTY LIMITED
Melbourne VIC 3004•Full time
~$80k - $100k(Estimated)
KEY POINTS WE FOUND
- Act as a Subject Matter Expert across superannuation products and member servicing processes.
- Provide coaching, quality assurance, and technical guidance to team members.
- Conduct quality assurance reviews and deliver feedback to support continuous improvement.
Posted 10d ago
Community Manager
Stockland
Melbourne VIC 3004•Full time
~$70k - $90k(Estimated)
KEY POINTS WE FOUND
- Oversee the day-to-day operations of the Halcyon Berwick community.
- Build and maintain respectful, trusted relationships with homeowners.
- Coordinate community activities and facilities to encourage connection.
Expiring in 2d
Switchboard Operator
DAC-Jones Lang LaSalle (VIC) Pty Ltd
Melbourne VIC 3004•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Manage a high-volume national switchboard for Marsh offices across Australia.
- Provide exceptional customer service and accurately transfer calls.
- Maintain up-to-date directory and team information.
Posted 17d ago
Customer Service Professional | Melbourne Airport VIC
Cevalogistics
Melbourne VIC 3004•Full time
~$60k - $80k(Estimated)
KEY POINTS WE FOUND
- Manage a portfolio of complex customers across air and ocean import and export movements.
- Act as a key escalation point for service failures and operational exceptions.
- Build and improve customer Standard Operating Procedures (SOPs) and monitor performance.
Posted 53d ago
Customer Support Manager
Maxxia Pty Ltd
Melbourne VIC 3004•Full time
~$90k - $120k(Estimated)
KEY POINTS WE FOUND
- Lead the customer support function to ensure high-quality service delivery.
- Drive service standards and team performance while identifying process inefficiencies.
- Contribute to strategic initiatives that enhance customer satisfaction and operational efficiency.
Posted 17d ago
Customer Service Representative - November 2026 Intake
Civica
Melbourne VIC 3004•Full time
~$73k(Estimated)
KEY POINTS WE FOUND
- Provide outstanding customer service to assist customers with managing their fines.
- Navigate computer systems and follow documented processes effectively.
- Work in a hybrid environment, balancing office and remote work.
Posted 2d ago
Retail Consultant, Bourke Street
Optus
Melbourne VIC 3004•Casual/Holiday
~$69k(Estimated)
KEY POINTS WE FOUND
- Deliver standout customer experiences powered by optimism and genuine care.
- Explore tech products and services, providing simple and helpful solutions.
- Build strong connections with teammates and create a customer-first environment.
Posted 2d ago
Retail Consultant, Bourke Street
Singtel Group
Melbourne VIC 3004•Casual/Holiday
~$69k(Estimated)
KEY POINTS WE FOUND
- Deliver standout customer experiences powered by optimism and genuine care.
- Explore tech products and services, providing simple and helpful guidance.
- Build strong connections with teammates and create a customer-first environment.