Responsibilities involve managing relationships with users and decision-makers in the account, managing Onboarding, Implementation/Training and LTV

SalesTribe Is Super Excited To Be Exclusively Partnered With One Of The Most Exciting Hyper-growth UNICORN Companies In The World Today

monday.com is now in the Top 5 SaaS companies in the world and they are blowing up around the world right now - including here in the A/NZ region. They already have circa 80,000 paying customers from a standing start back in 2012, and with a growth rate of circa 300% (CAGR), this is the perfect time to join this amazing rocket ship.

monday.com (formerly - daPulse) is a privately held company that was founded in Israel in 2012, and they sell an ‘all-in-one’ business management (project management and work collaboration) solution. monday.com raised USD $150 million (Series D venture capital) back in July 2019, based on USD $1.8B valuation.

We are looking for?
A Customer Success Manager to manage commercial customers between 25 -1500 users in Australia & New - Zealand. The Core responsibilities involve managing relationships with users and in the account, managing the onboarding process, including Implementation and training to ensure customer satisfaction.

THE ROLE

Manage the post-sales relationship with accounts
Serve as the primary client contact and advocate for training, onboarding and problem solving for customers. escalation issues and requests.
Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations.

Key Requirements

Account management and/or CSM experience supporting enterprise companies (experience working with SaaS/Cloud – an advantage).
Proven experience with up-sell and cross-sell deals to drive revenue uplift
Tenacious, focused, and well-organized individual, the CSM will become a key member of the global Customer Success team for the A/NZ region
Exceptional interpersonal, listening, written and verbal communication skills are a must.
Success-oriented spirit with a focus on customer delight.

ABOUT: There are some things that monday.com takes very seriously:

The creation of a fantastic culture and values that reflect full transparency and inclusion
Building amazing products and listening closely to customers changing needs.
Providing the best possible service to their growing list of customers at every touchpoint.
Total alignment with buyer interests
Team-based selling environment
Base Salary + Health benefits + stock
Everyone is an owner in the company – an outstanding share ownership plan

If you would like to discuss this role further, please apply or contact Bevan Stephenson Ph - 0410 509 288 or send your CV to bevan@salestribe.com

Customer Success Manager - Onboarding

SalesTribe The Rocks NSW 2000

SalesTribe

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