An amazing opportunity to work with an award winning Life Insurer as a Team Manager. 2 Manager roles in both the Group Team and Retail Team.

Company Overview

Profusion have been engaged exclusively by this award wining Life Insurer to recruit for 2 Team Managers across their Group (Corporate Super) and Retail Life Insurance portfolio. The Claims Department is responsible for assessing all Income Protection, Group Salary Continuance, TPD, Death and Trauma

Role Overview

Both roles are responsible for managing individual teams of Claim Assessors and help build, develop and lead their team to manage claims effectively and deliver better health outcomes in line with the Insurers claims philosophy - Putting the customers at the forefront of everything we do.

The role requires a strong understanding of life insurance claim assessment procedures and techniques as well as experience in managing a team and mentoring.

Responsibilities

Work with your team and the wider claims team to communicate and deliver business vision and objectives
Establish objectives and development plans for team members and review performance against these measures via regular feedback and coaching
Participate in the recruitment of high performing staff
Promote and encourage initiatives and continuous process improvements within your team and the wider department
Endeavour to maintain claim portfolio within actuarial expectations while delivering superior customer service to all parties within service level agreements
Review and authorise larger and more complex claims
Ensure all claims decisions are fair, reasonable and consistent with and in adherence to the claims philosophy
Assist with ensuring all correspondence to our customers is clear, concise and customer focused
Understanding of and working within our claims risk attestations including reporting any issues or risks
Build strong working relationships with internal/external parties such as trustees, underwriting, product, finance and on trends and issues which may affect claims
Representation and participation in internal and external working groups and forums
Ensuring resources are used effectively and come in on or under budget.

Skills & Experience

Minimum of 5 yrs life insurance claims experience. Retail or Corporate Group experience is a must.
Proven experience in managing a team and mentoring staff.
Extensive knowledge of FOS and Litigation/QA.
Have a collaborative approach and create a positive team environment.
Strong results focus with attention to detail.
Exceptional communication skills which will lead to excellent relationship building with both internal and external stakeholders

What's on offer

This leading Insurer can offer a great work - life balance, fantastic career growth, exceptional support from administration, technical team, rehab teams and management.

If you meet the criteria and would love the opportunity to become part of the team please apply and also please contact Dominic Sheppard on +61 2 9240 6386

Connect with me to hear about similar roles not yet posted:
https://www.linkedin.com/in/dominic-sheppard-319995107/

Team Manager, Retail Group Life Claims - 2 Positions

Profusion Group The Rocks NSW 2000

Profusion Group

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