About HCF

HCF is Australia's largest not for profit private health insurer. Our vision is to make health care understandable, affordable, high quality and customer centric.

About the Role

Reporting into the Centre Manager, the EyeCare Receptionist is responsible for managing appointments and booking enquiries, handling incoming phone calls and providing exceptional customer service to Members and staff.

With the primary location for the role being Sydney CBD, you will be required to travel to our Brookvale and Chatswood centre to assist.

Other key responsibilities will include;

Providing courteous, prompt and correct responses to all enquiries received
Raising accounts and receipt payments
Complying with policies and procedures
Maintain a clean and safe environment

About You

You value interacting with people and thrive on working in a supportive and member centric culture founded on teamwork, integrity and social responsibility. You will have the following attributes:

Proven experience in a customer-facing receptionist role
Demonstrated understanding of computerised appointment booking systems
Strong communication skills to build rapport with Members
Good time management and high attention to detail
Excellent listening skills and teamwork mentality

Culture

We believe that by giving our people an inclusive, supportive and healthy working environment, we can do our best for our members.

Benefits

Up to 50 % discount on health cover, pet & travel insurance
Family & Friends day
Organisational wide Recognition & Rewards program
Generous Parental Leave Scheme
Health & Wellbeing Initiatives

A career with us – How to Apply

Please check out our website at https://www.hcf.com.au/about-us/careers

HCF is committed to creating a diverse and inclusive workplace. All suitably qualified applicants will receive equal and fair consideration for employment. Applicants who identify as Aboriginal and/or Torres Strait Islander are actively encouraged to apply. All potentially successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment.

Receptionist

HCF • Sydney NSW 2000

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