Customer Service Officer

This is a hands on role and will involve providing efficient, accurate and timely service to our clients as well as dealing with daily proactive administrative duties. It is essential that you are self-driven and attentive to details as this position will be involved with:

• The answering and distribution calls received
• Customer service
• Web training (as relative to our processes)
• Assistance with promotions, events and other sales functions
• Sales reporting (system generated documents)
• Ensuring all billing is actioned and updated
• Manage and maintain all up to date information in the company operating system

 To be successful in this role, you will need to possess the following:

• Previous experience in a customer service environment
• A great attitude
• A person who takes responsibility for their own performance
• Excellent communication skills
• Office and data entry experience

Desirable Skills:

• Knowledgeable with Excel
• Debt collection

 In return

You will be rewarded with:

• A competitive salary
• The opportunity of career advancement through mentoring and our learning and development program
• A great team environment and culture, fantastic employee reward and recognition program, Perkbox membership and other associated benefits including confidential access to EAP wellness program and novated lease salary sacrifice

To know more about the exciting employee benefits at Grace, copy this URL: Work for Australia's Leading Services Company | Employment | Jobs | Careers | Grace 

The preferred applicant will be required to undertake a Police Criminal History as part of their employment.

About Grace Group

The Grace Group comprises of the Grace Removals, Grace Information Management; Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage). We are leaders in the removals, storage and information management sector, and are considered Australasia’s largest independently owned company in our field. With over 60 branches across Australia and New Zealand, and an extensive global partner network, we have a reputation for quality and service excellence.