Are you interested in gaining experience in school incident management? Do you have the ability to hear a complex narrative of incidents and present it in a concise, clear way? Are you keen to gain applied learning in psychological first aid and supporting school incidents? Have you wondered how Department of Education and Training applies its policy and legislation in relation to child safe standards, emergency and critical incident management?

If your answer to any of the above questions is yes, then this exciting 12-month fixed term part time opportunity may be right for you!

The Security and Emergency Management Division of the Department of Education and Training is inviting applications from individuals interested in being a part of the dynamic environment of the Incident Support and Operations Centre as an Incident Support Coordinator. The Incident Support and Operations Centre is a contact centre responsible for reporting incidents that impact students and school business continuity.

The purpose of the Incident Support Coordinator role is to provide high quality support to school staff reporting incidents occurring in school communities that have the potential to have negative impact on students or school business continuity.

The Incident Support Coordinators collect relevant information from the caller regarding incidents and collaborate with the callers to assess each event's severity to enable a proportionate place based response by area/school based staff. The role requires accurate reporting, strong written communication and relationship building skills. Superior verbal communication skills are also required to support callers in a calm, controlled and professional manner.

NOTE - The role is required to work 38 hours per fortnight, for up to 4 hours as rostered on each weekday, between 8 am and 6 pm.

For more details regarding this position please see attached position description.

Department of Education and Training is committed to diversity. The Department places considerable effort and resources into responding to the needs of staff with a disability. People from disadvantaged groups are encouraged to apply for this position. If you require assistance, with the recruitment process, have accessibility or adjustment requirements, please communicate with the contact person listed on this job advertisement or contact the People Division via email: vps.hr.services@edumail.vic.gov.au

Information about the Department of Education and Training's operations and employment conditions can be obtained from the following websites: www.education.vic.gov.au and http://www.education.vic.gov.au/hrweb/Pages/default.aspx.

Incident Support Coordinator

Department of Education and Training • Melbourne VIC 3000

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Department of Education and Training
• Melbourne VIC 3000