Hybrid Working Arrangements
Great Career Development

About Our Client

Their digital marketing, innovative content, promotions, and insights help develop relationships that keep their IT partners informed and engaged with their customers.

The largest IT brands in the world leverage their clients ability to reach over 3 million IT buyers every month. They help bridge the gap between companies like Lenovo, HP, HPE, Dell, Cisco, Samsung, Microsoft, etc., and their reseller communities.

Job Description

Key Responsibilities;

Weekly Planning - Attend the weekly activity planning meeting. The purpose is to receive clarity on the brief for the coming week pertaining to specific partners.

Call Cycle - Operate the weekly call cycle as briefed by the Channel Director. Any weekly calls not completed will be rescheduled for the last week of the month.

Administration - Maintain, after every partner call or contact, accurate records and notes as defined by the Channel Director in workbooks or Salesforce as appropriate.

Campaign Sends - It is the responsibility of the PMC to ensure that their partners send the digital campaign created for them each month to their uploaded customer list.

Social - You will be provided with a list of partners who have not used LinkedIn to promote their campaign and be required to contact these partners as briefed by the Channel Director to suggest using the Linkedin plugin.

List Build - Provided with a list of partners who have not used the List Build plugin. They will contact these partners to explain what List Build is and share with them the LB link via Salesforce

Customer Service - Respond to requests by partners, the Channel Director, or the Campaign Manager in a timely and proactive manner to resolve queries pertaining to custom content, Campaign Monitor, or other campaign problems or queries. Opt-outs The PMC will only request opt-outs in Salesforce after consulting with the Channel Director.

Custom Content - Maintain on a monthly basis a record of inactive partners and agree with the SD a volume and timing plan to either reactivate partners of have them removed from the program

Account Conversions - Maintain accurate contact details for all their partners and in particular secure secondary contact details where the partner is not a sole trader

The Successful Applicant

Skills & Competencies

Strong Drive for Results with a high level of integrity
Successful record of delivering stellar customer service and support
Ability to develop trust and rapport that results in positive, long-lasting relationships
Excellent verbal and written communication skills
Capability to interact with clients and lead teams independently
Ability to analyse data and make effective, data-driven decisions
High level of integrity and a willingness to have open, honest, and professional conversations

What's on Offer

Career Development Opportunities
Comissions and Bonuses
Competative Salary
Hybrid working arrangements

Account Manager

Page Personnel Sydney NSW 2000

Page Personnel

You may be interested in these jobs