The key duties of the position include
The Role
This position is responsible for leading a small team in the provision of housing and relocation management services in the Northern Territory region. The primary areas of responsibility are:

Provide support to Australian Defence Force members and their families throughout the relocation process;
Resolve disputes arising from the provision of relocation services;
Conduct regular meetings and discussions with Housing Management Centre and Toll Transitions to resolve issues, identify trends and improvement opportunities;
Deliver regional briefs to Defence units as part of a continuous education program relating to the relocation and housing function and stakeholder responsibilities;
Monitor and report on the provision of services against Defence standards and requirements;
Develop and maintain effective working relationships with service providers/contractors, product managers and team members;
Validate invoices in respect of goods and services provided;
Identify trends and consider opportunities for continuous improvement and cost savings. About our Team
The Defence Relocations and Housing team sits within the Zone Operations and Coordination function.
Our Ideal Candidate
We are looking for an enthusiastic individual to join our team. The APS 6 Defence Relocations and Housing Manager (DRHM) position will be based at Defence Establishment Berrimah, Northern Territory. The successful candidate will work as part of a team contributing to a national integrated service culture. They will have a strong background in customer service with the ability to problem solve and to adapt to changes in work priorities. The role requires demonstration of effective communication skills during face to face and telephone interactions, and through written correspondence. Under direction, the DRHM will present briefings to key stakeholders. Due to the nature of a localised and dispersed workforce, the DRHM is required to undertake frequent travel between different sites to contribute to team and personal learning outcomes. Travel will include self-drive; applicants will require a current open driver's license.

Defence Relocations & Housing Manager

Australian Public Service (APS) Berrimah NT 0828

Australian Public Service (APS)

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