Are you looking to work within a high-performing environment and want to be part of a business that strives to be the best at what they do? Our client, Samsung Electronics Australia, a world renowned global organisation, is looking for experienced, passionate and dedicated customer service professionals.

The Role:
As a case manager, you are responsible to study the end-to-end details of your cases, identify the best solutions that satisfies both your customers and the brand, and work with your customers to complete the solution.

Your Key Responsibilities:

Managing Customer warranty claims and complaints
Liaise with internal teams to reach swift resolutions
Manage and submit refunds, returns and replacements
Customer updates; timeline for repairs and reassure/facilitate a smooth progression of products to technicians/repair centers
Working through your allocation on a daily basis and close as many cases as possible
Complete all training material on processes, systems and policies

About You:

Minimum 2 years of professional customer service experience
Have a customer-first attitude
Professional and dedicated
Proficient with MS Office applications and PC literate
Strong attention to detail
Experience with SAP (desirable)

If you are interested in this role and it sounds like you, do not delay your application and APPLY NOW. Please contact Kate O'Gorman on 0421 149 803 for more details.

Customer Service Case Manager

insiide pty ltd Homebush NSW 2140

insiide pty ltd

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