Bundall Medical Centre is seeking an experienced, enthusiastic and motivated Full-Time Medical Receptionist, who is looking to take the next step in their career as an Assistant Practice Manager (2IC)

Our practice provides high quality healthcare services to ensure our patients and their families receive personalised, professional, quality healthcare.

The Assistant Practice Manager is part of the reception team and supports the Practice Manager with staff management, developing the reception and nursing team, supporting the delivery of quality customer service to doctors and their patients, rostering, and in maintaining Accreditation. The Assistant Practice Manager ensures that the practice runs smoothly when the Practice Manager is absent.

The position is permanent full-time - Monday to Friday, 38 hours per week.

Immediate start available for the successful candidate.

Responsibilities

Support the Practice Manager with managing the performance of the reception team and general administrative processes
Development of reception team to ensure a client service culture
Ensure process and systems are in accordance with National Standards for Accreditation
Assist the Practice Manager in the Accreditation process
Foster professional working relationship with team members, patients and medical staff
Welcome and assist patients with enquiries and appointments
Answer and respond to telephone enquiries in a courteous and professional manner
Accurately process patient payments via cash, eftpos, HICAPS and direct bill transactions
Ensure the accurate storage and retrieval of patient and practice records
At all times maintain confidentiality of patient personal and financial information
Complete recalls
Maintain cleanliness of reception area and clinic rooms
Support the provision of accurate and timely financial and practice data

Requirements

Previous medical reception experience (preferred)
Understanding of business operations in practice
Exceptional customer service and teamwork skills
Commitment to ethical behaviour and conduct
Excellent verbal and written communication skills
Proven multi-tasking, problem solving and time management skills
Ability to empathise with patients
Previous experience in the utilisation of Zedmed Medical Software
Previous leadership, supervisory experience in a General Practice environment desirable

What we offer

Team member development – we have our own in-house online learning and development centre.
Engagement surveys – we listen to you, as a team member, and take action on the issues that matter to you.
The FHA Staff Superannuation Fund (which includes a range of insurance and investment options for staff).
Financial Wellbeing Checks and advice from our corporate financial planning partner.
Company wide health and well-being events.
Generous special offers and discounts from corporate partners.

As part of the recruitment process candidates may be required to attend a company funded pre-employment medical.

Please note that only suitable candidates will be contacted.

Bundall Medical Centre forms part of Fullerton Health Medical Centres, one of Australia's leading primary healthcare providers with 62 clinics located throughout metropolitan and regional centres, comprising 57 medical centres, 4 dedicated skin clinics and a specialist breast clinic

Assistant Practice Manager - 2IC

Partnered Health Gold Coast & Hinterland QLD

Partnered Health

You may be interested in these jobs