Call Centre Technical Support Agent
Hays | Contact Centres Eastern Suburbs Melbourne VIC
Your new company
Hays are currently recruiting Inbound and Outbound Call Centre Technical Support roles for a Global Leader Solar Energy company. You will be part of a world-class engineering organisation that has product offerings to large scale clients. The company is currently seeking a motivated, positive and hard-working candidate that thrives to be a successful performer.
- Office based located in East Melbourne
- Monday – Friday (normal business hours)
- Salary expectation: $60k + super + commission
- Permanent, full time opportunity with the flexibility to work from home
- 3 months of on-site training
Start date: ASAP
Interviews starting this week
Your new role
- Inbound and outbound calls from existing and new customers
- Providing resolution to customer queries and concerns
- Ability to communicate technical instructions and advice to customers
- High attention to detail when conducting ticketing processes in order to successfully troubleshoot queries Communicating with customers through an online platform
- Handling and resolving complex calls and cases
- Manage and monitoring database of customer installations
What you'll need to succeed
- Minimum of 2-3 years Call Centre experience
- Qualification in IT, telecoms, and/or Bachelor of IT Science (essential)
- Strong capability of understanding customer requirements
- Strong IT skills Active listener Ability to think on their feet and work under pressure
- Resilient and professional work ethic when dealing with difficult customers
What you'll get in return
- Attractive salary
- Additional incentives such as commission
- Full-time job opportunity
- 3 months of training program Internal progression opportunities
- Be a part of a highly supportive team
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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Hays | Contact Centres
We work with a diverse range of businesses across all industry sectors throughout Melbourne and Sydney. Working with exceptional customers across public sector, FMCG, construction & property, financial services, retail, manufacturing & ops and education, our primary focus is to partner with candidates and clients, using the depth and breadth of our expertise and market knowledge to ensure we make the unique match that makes individuals, companies and industries flourish.
Hays is the world’s leading specialist recruiting firm. We have over 40 years of experience and a network of more than 250 offices in 35 countries. Our team of almost 8,000 people shares ideas and knowledge to deliver consistently outstanding results.
At Hays, we play an important role in powering the world of work by helping clients and candidates make the most of employment opportunities. In the past year, we placed around 320,000 people into temporary and permanent roles across 28 countries and 17 specialisms.