If you want to develop your career into Inside Sales or Account Management and like dealing with large B2B clients then this could be the role for you!

You will be working for a dynamic & growing successful IT Solutions company that has been established for a long time, with offices in Sydney CBD that offers systems integration and IT services for SMB, SME and Enterprise clients as well as Government departments. The company prides itself in offering quality IT skills and service provision and has consistently offered professional expertise; contract managed support services and built long term client relationships.

The company is growing rapidly and requires a Client Support Officer with excellent customer service skills to support a small team of Sales Reps as well as liaising with clients and vendors, who wants to work in a new culture with a company that offers a range of IT services and solutions, some of which are unique.

This role will suit you if you have worked in a Systems Integrator or Reseller and are looking for a change that could lead you into Account Management.

The role:

Co-ordinates and administers end-to-end management of the Supply Chain for nominated customer accounts which includes Presales, Provision of Quotes, Order Processing, Back Order Management and After Sales enquiries
Responsible for managing the day-to-day Order Management on nominated key customer accounts
Primary contact point for nominated key customer accounts
Timely and accurate production of all Customer and Internal Reporting requirements
Works effectively and exercises initiative with both Internal and External Stakeholders
Effective, efficient and timely processing and maintenance of workplace information and data integrity using business technology

To be successful in this role, you will need the following essential criteria:

First class communication skills both written and verbal
Client Services or Sales Support experience gained in a Reseller or Systems Integrator environment
A fast learner who picks up business processes and technology quickly
An eye for detail with the ability to prioritise a demanding workload
A basic understanding of how the Finance process relates to the Sales team
A strong and confident personality that can take charge in order to get the job done
Intermediate to Advanced skills in MS Office products
Knowledge of Salesforce would be beneficial but not essential
Take ownership of the role and work autonomously as an empowered and self-driven member of the sales team with minimal supervision
A process orientated individual with the ability to multi-task
A team player who is supportive of their co-workers

B2B Client Support Officer - Develop into Account Management

People Intelligence • The Rocks NSW 2000

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