About Us:

Global is Australia's premier food and beverage preparation and processing, equipment and service provider offering end to end solutions to meet the needs of the supermarket, meat, bakery, delicatessen, catering, hotels, bars, pizzerias, quick serve retail, health, government and food & beverage packaging market sectors.

The Opportunity:

This is an exciting time to join Global!

Due to a recent internal movement, an exciting opportunity has become available for an experienced and motivated Client Relationship Administrators to join Global.

Based in our Head Office in Seven Hills, this role reports to the National Operations Team.

Key Responsibilities:

Primary focus of this role is to provide exceptional level of Customer Service and Engagement with internal and external customers through constant and effective communication and facilitate the logging, confirmation and managing of service jobs.

Customer Service and Customer Satisfaction, Management of stakeholder’s expectations
Receiving service calls from customers or the Sales Team and logging jobs via Call Centre, ensuring an exceptional level of customer service.
Liaising with relevant Customer Service Coordinator to have job allocated for attendance
Take customer/sales team calls and log jobs via Call Centre
Ensure parts are ordered for jobs as soon as approvals given, follow up client with ETA once known and liaised with relevant team members. Parts to be ordered same day as approvals received where possible
Phone customer and confirming the service jobs and ETA. ETA’s given to client
Follow up of quotes, parts supply, upgrade approvals, re-attendances
Effective and collaborative communication with all team members, clients and relevant stakeholders
Review of all quotes before submission to client, follow up on approvals. Quotes to be submitted same day to client where possible
Full ownership and of your portion of the process
Ensure timely flow of work output
Review all jobs once complete before processed for invoicing and submitted to client. All jobs to be reviewed within 3 business days of works being completed where possible

Key skills and attributes:

The nature of the business is fast paced, dynamic and innovative so the ideal candidate needs to reflect these qualities.

Strong written and verbal communication skills
Ability to build maintain strong stakeholder relationships across all levels
Ability to work under pressure and deliver results in Customer Orientated Environment

Qualification and experience:

Experience in a Customer Service/Call Centre environment
Year 12 or equivalent
Basic to Intermediate skills in Internet Explorer, Outlook, Word, Excel and Power Point
Understanding of customer workflows and processes
Previous Experience with TSM
Mechanical Aptitude not essential but would be beneficial

Why Join us?

Global offers a stimulating work environment, exciting challenges and rewarding working conditions. In addition to an attractive salary, on-the-job training, and long term and secure role, we also offer a wide range of other benefits, including, but not limited to:

Attractive Salary
Career development opportunities with a culture that encourages promoting internal talent within the company
Employee Referral Program
Cost Saving Incentives
Service Rewards Program
Safety Recognition Program

If you are hungry for a new challenge and to be a part of our ongoing growth that will yield both personal and professional reward – Apply now!

Client Relationship Administrator/Call Centre Operator

Global Facilities Maintenance Seven Hills NSW 2147

Global Facilities Maintenance

You may be interested in these jobs