· Excellent Career Potential

· Growing Consulting Organisation

· Immediate Start

Green Light is on the lookout for a Service Desk Engineers to provide ongoing services with our national consulting teams. We require people who have excellent communication skills and a passion for helping people with their IT related queries.

The Service Desk Engineers will be providing support in Service Desk, Network Monitoring and Management, Desktop Management and Infrastructure upgrade projects

The Service Desk Engineers will be self-motivated and keen learners who has fantastic interpersonal skills to maintain the excellent customer service levels provided onsite to the business. Must have demonstrated experience working unsupervised on customer sites.

Responsibilities:

· Supporting desktop infrastructure and services including Hardware, OS, Software, monitoring etc.

· Maintenance of physical infrastructure including Desktop, telephony, printers and video conferencing equipment.

· Simple staging, Desktop set up and cabling.

· Basic configuration, inventory and asset management, break fix, field services.

· Build and strengthen working relationship with relevant network escalation groups to assist in effective resolution of customer faults.

· Rack and Stack, Switches and Routers configuration.

· Assisting with Customer Device and Application Configuration.

· Working with customers/employees to identify problems and advising on the solution.

Requirements:

· Demonstrated experience in I.T Service Desk (Helpdesk or similar).

· Working knowledge of Microsoft applications – Active Directory, Exchange, Office Understanding of networking principles i.e routers, switches, servers and virtualisation and experience troubleshooting connectivity issues.

· Ensure all client interactions are catalogued in Service Management tool.

· Demonstrated ability to troubleshoot and implement creative solutions.

· Excellent telephone, client service, interpersonal and communication skills.

· Understanding of technical concepts and willingness to work in a dynamic and high-volume work environment.

· CCNA certification would be highly regarded.

· Understanding of ITIL process or previous experience in ITIL environment is highly advantageous.

Green Light is one of ANZ's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.

Level 1-2 Service Desk/ Network Engineers  Expressions of Interest

Green Light Mildura VIC 3500

Green Light

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Level 1-2 Service Desk/ Network Engineers Expressions of Interest