Senior Manager Risk Advice- Consumer Digital & Marketing Office, Risk & Governance Chapter How will I help?

The Chief Digital & Marketing Office encompasses two key business
units-Digital and Marketing, with a purpose to build trust in the moments
matter for our customers and bankers.

Consumer and Business Digital look after the bank’s digital products and
services across six retail brands (Westpac Live for Westpac Bank and Compass
for St.George, BankSA and Bank of Melbourne).

From strategy development, digital adoption and sales to service and
exceptional product design and experience. The team of 220+ employees ensures
that we help deliver seamless banking experiences to all customers – from
consumers to large businesses - in the moment, through mobile, desktop and
tablet.

We currently have 4.65 Million digitally active customers (business and
consumer), with 60% of our customers banking digitally in any given month.

The Marketing team is focused on engaging and communicating to our
customers and communities. Through partnering with multiple divisions across
the organisation, the team promotes and educates on our products and services
while also helping to build and maintain the reputation of our brands.

As part of Digital’s 1LoD Digital & Marketing Risk Services team, this
role will contribute to the design and implementation of risk and compliance
management practices to ensure our legal and regulatory obligations are met.
The role is critical in supporting CDMO to embed a culture focussed on good
conduct and positive customer and financial outcomes.

A large focus of the role will be to provide generalist risk and
compliance advice to projects delivering on business changes, initiatives and
continuous improvement projects.

The role will have a close working relationship with Second and Third
Line of Defence teams within the Risk Governance framework.

What’s in it for me?

1. 1LOD
Accountabilities - Risk and Compliance Advice

• Provide
risk and compliance advice and support for projects delivered into the business
including the completion of risk and compliance artefacts (e.g. impact
assessments, risk and control matrixes) and review of the propose customer
journeys/user interface

• Proactively
facilitate engagement between the business/project and other Risk SMEs across
the three lines of defence with effective influence and land on the right
outcome

• Continuously
enhance risk and compliance management maturity including for projects to
effectively understand core risk and compliance elements and practices to be
setup for success across the project lifecycle.

• Though
leadership in future proofing project solutions with reg change and industry
developments for a sustainable solution

• Actively
partnering with the project and business problem solve solutions to achieve
strategic outcomes and balancing risk exposure

• Enable
the business to execute compliant marketing campaigns through review and
approval of campaign artefacts (e.g. copy and data briefs)

2. Strategic Risk
Development - Strategic Risk Environment

• Promote
and drive a strong risk and controls culture that optimises risk/reward

• Ensure
risk and compliance considerations are central to decision-making, ensuring
compliant-by-design achievement of business objectives.

• Facilitate
a step change in risk and compliance management

3. Risk Innovation - Future
Risk and Compliance Management

• Demonstrate
strategic thought leadership in embedding Best in Class risk and compliance.

• Build
capability through the delivery of clear and concise training and communication
programmes.

• Support
and work across lines of business to enable collaboration and continuous
improvement and enhancements to better support our customers.

4. Teamwork - World
Class

• Foster
relationships with stakeholders to ensure collaboration with other relevant
business units, in particular 2LOD Compliance, 2LOD Operational Risk and Legal.

• Provide
thought leadership contributing to the Risk and Compliance Community of
Practice.

• Support
and contribute to team deliverables to enable the success of the whole team.

• Contribute
to a strong risk culture that embodies our ethics and integrity emphasised
within Digital & Marketing and engender a culture of compliance which
enables the Group’s strategy.

What do I need?

EXPERTISE & EXPERIENCE

• 5+
years’ experience 1) developing, embedding and advising on risk/ compliance
obligations, process and controls within a Digital, Marketing and/or Technology
environment 2) driving and supporting the maintenance and uplift/optimisation
of digital/ technology capability

• Interest
and/or experience in the customers online customer financial verification
process or understanding of system architecture and rules is desirable

• Interest
and/or experience in Digital/emerging technologies (Fintech) and/or business
strategy and innovation

• Ideally,
3+ years working experience in the financial services industry

• Understanding
the retail & business banking market in Australia – challenges, trends,
competitive & regulatory environment

• Previous
experience within a Three Lines of Defence regime (desirable)

• Tertiary
qualifications in Technology, Engineering, Accounting, Commerce, Finance or
related discipline (desirable)

PERSONAL ATTRIBUTES

• Excellent
stakeholder management and influencing skills

• Ability
to identify and investigate process (and/or control) simplification
opportunities

• Ability
to act autonomously

• Change
agent with a focus on always challenging the status quo

• Excellent
verbal and written communication and presentation skills

• High
standard of professionalism and integrity

What it’s like to work here?

Westpac group is a great place to work! Our
values of service, integrity, courage and achievement drive our initiatives and
culture. We are an inclusive organisation that celebrates diversity and
flexible work practices and believe our people are our greatest asset.

Joining the Westpac
family means you’ll get some of the best banking, wealth and insurance benefits
in the market. We back our employees by helping them work towards
industry-recognised qualifications, using online learning, training modules and
career planning tools for you to grow with us. We’ll even pay you to do
volunteer or community work.

Westpac Group

Senior Manager Risk Advice- Consumer Digital %26 Marketing Office, Risk %26 Governance Chapter

Westpac Group Sydney NSW 2000

Westpac Group

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