Multiple PERMANENT opportunities for Customer Support Officers to join a large Financial Services organisation in the Hills District. Commencing ASAP

$55,000 + Super + uncapped commissions | Amazing benefits!
Bella Vista + Work from home opportunity | Onsite parking
ASAP Start | 8am-8pm Monday to Friday, rotating rosters

About the Company
Our client is an innovative leader within Financial Services, providing quality solutions to the Australian community. The organisation provides amazing benefits to their employees including an onsite gym, café, health market, personal training along with state of the art, innovative offices. You won’t even want to go home!

About the Role
They are currently seeking multiple enthusiastic and passionate Customer Support Officers to join their Contact Centre in Bella Vista with the opportunity to work remotely from home. You will be required to work across a rotating roster 8am -8pm, Monday to Friday.

Reporting to the Manager, you will be required to deliver exceptional customer service, guiding customers through organisational products that may suit their needs facilitating a positive customer experience whilst ensuring compliance with organisational policies and objectives.

In this rewarding role, you will be undertaking the following duties –

Deliver professional and empathetic customer service
Work within a high volume and dynamic contact centre environment
Follow up warm leads generated from marketing and online platforms
Answer customer enquiries within a timely and accurate manner
Screen and triage calls, understanding clients’ needs, building rapport and fostering a positive customer relationship
Inform and educate potential customers on products and services
Provide solutions to customer issues
Capture, process and lodge customer information and sales into the database
Attend routine training, maintaining up to date and relevant knowledge on products, services and policies
Records and database management, ensuring high integrity, accuracy and confidentiality
Comply with all privacy and confidentiality legislative obligations, ensuring information integrity is not compromised
Adhere to Contact Centre daily and monthly KPI’s
Provide a wide range of support to the team

About You
To be successful in this great assignment you will have the following –

Minimum 3-5years Customer Service experience
Contact Centre, Insurance, Retail and Hospitality Industry experience high desirable
Professional, Resilient and confident with a customer service delivery focus
Impeccable communication skills, both verbal and written
Solid analytical, conflict resolution and problem solving skills
Proactive with the ability to work independently and part of a team
High attention to detail
Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
Strong computer literacy and proficiency with MS Office suite
Flexible to work across a rotating roster 8am – 8pm Monday to Friday
Ability to commence Monday, 21st June 2021

Benefits

Permanent employment – job security!
Career progression and development opportunities
Innovative and state of the art offices including onsite gym, health market and café
Great team culture and morale – High performing, dynamic and supportive team
Onsite parking
Flexibility to work remotely from home upon completion of probation
Excellent commission structure! Uncapped earnings!

How to apply:
Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Applications will be reviewed for this role and only suitable applicants will be contacted

We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/member/createjobalert.aspx

Customer Support Officers | Contact Centre

Alexander Appointments Parramatta NSW 2123

Alexander Appointments

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