The Content Management System Administrator is accountable under routine direction to undertake moderately complex web application front-end administration and publication tasks in an operational environment, balancing daily and longer term deadlines.
This may include publication support, HTML, CSS and Javascript fixes, web application (CMS) configuration including user account and profile management and user assistance, and user request and issue triage and resolution in collaboration with other team members. The CMS Admin will be a ‘power user’ of one or more information management platforms.
The Content Management System Administrator will have authority and discretion to use their initiative and experience to identify, investigate and resolve customer requests and issues, and develop and improve team processes, escalating requirements or issues to management or colleagues.
The role collaborates with junior to senior technical specialists in a mixed contract/APS team, balancing daily operational support against weekly and multi-month deliverables.
Skills and Knowledge:

Essential - Experience with web-based content management systems in general and content management concepts such as revision history, content types, role based access control, metadata.
Essential - Experience with use and administration of open source content management solutions (eg Drupal, Wordpress) and/or Commercial Off The Shelf solutions (eg Sharepoint, Confluence, Jira).
Desirable – Experience with PowerShell Desired State Configuration or ICT Customer Service duties including customer enquiry response and service desk ticket resolution workflows.

Major Responsibilities:

Content Management System and publication support – phone, email, drop-in and desk-visit support to customer requests for assistance in using content management systems. CMS application configuration including user account and profile management. Investigation and resolution of incidents with escalation to technical support staff as necessary
Support: Investigate and resolve access control and content security concerns, record investigation steps and outcomes as directed, escalate to technical support staff and management as necessary. Configure CMS applications (as a front-end administrator) to apply and maintain user and content security, including user account / user profile management.
Support: Educate users in CMS usage via: how-to emails, phone and in-person one-on-one tuition, authoring of informative articles for broad customer audiences.
Support: Document daily work (steps taken, reasons and outcomes) to ensure transition of knowledge to the Commonwealth and to enable repeatability of procedures and compliance with relevant standards, including Commonwealth record keeping responsibilities.

Location: Canberra ACT
Contract terms: 12 or 24 months will be considered
SFIA security level required: The Specified Person will be expected to demonstrate attributes of SFIA Level of Responsibility 3.
Security Requirements: Current Top-Secret Positive Vetting (TSPV) security clearance is strongly preferred, however candidates who have held a TSPV in the previous 12-month period (which has since been downgraded) may be considered.
How to Apply:
Please upload your resume to apply. Please note you will need to complete selection criteria to complete this application process. We will be in touch with instructions for suitably skilled candidates.

Applications open until 20 May 2022 or until position is filled.
Call Kate 0480 002 456 for any further information.

Content Management System (CMS) Front-end Administrator (Web Support Officer) level 3 (TSPV)

Whizdom Recruitment Inner South Area ACT

Whizdom Recruitment

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