About Us

We are a small team with a mission to help people achieve the dream of property ownership. The business is not your typical Mortgage Broker Service and we are not constrained by franchise rules. We are very customer focused, we take time to ask customers what they want; what their plans and goals are both now and in the future. We educate and guide people through the available options, highlighting the advantages and disadvantages of each until a decision is made. Education is our biggest product. We help our customers through the application process, looking after as much of the paperwork and hassle that we can. We then continue to nurture our customers after settlement and into the future. We strive to make our customers so happy with our service that they tell a friend.

Our Team

Our team members enjoy helping people achieve their goals. Customer focus is genuine, and we all strive for the perfect loan where the customer is stress free, no matter the hidden issues along the way. We thrive on getting things done, in a diligent, timely and precise manner. This is reflected in our proactive communication with all stakeholders. If we don’t know something critical to a loan, we pick up the phone and ask, we don’t guess or assume. We are systematic in dealing with our work and we don’t take shortcuts, we like following procedures. Should the occasional problem arise, we deal with it head on, taking ownership until resolved. We all look after each other to ensure the customer comes first. Nurturing the customer relationship is our best source of new business.

Your Role

We are looking for a full-time team member at the entry level to a financial services career.

The role will be responsible for supporting Loan Processors and Mortgage Brokers across general office duties. It will include administrative, clerical and customer service duties via phone, email and documents.

About You

You will have a desire to help people achieve the dream of home ownership, be self-motivated and self-manage duties and responsibilities in a mature manner within our team. You will have a high level of professionalism and excellent phone manner & customer service skills.

Qualifications & Skills

High level of communications skills (phone, email, face to face and zoom)
High level of computer literacy (familiarity with FLEX software is an advantage)
Demonstrated ability to learn & willingness to learn new ways of doing things in the future
Flexibility to adapt to the constantly changing mortgage environment and new work practices.
Must meet industry compliance checks such as police and credit reports
Certificate III in Finance, whilst not essential will be an advantage.

What we offer

Flexibility for quality work life balance.
Friendly, supportive, and caring team environment
Staff birthday celebrations with free morning tea.
Fully equipped staff kitchen & meal room. Coffee & tea provided free.
Spacious office environment
Free Car parking at the office
Permanent full-time position
Variety of remuneration models
Regular remuneration reviews to reflect the contribution to the team.
Training and development

Next Step

If you like what we do and have the same work focus as our team, we are keen to hear from you. Please email your CV and a detailed cover letter to describe the value you would bring to this role, to loans@davieshomeloans.com.au

Financial Services Support Officer

Davies Home Loans Tweed Heads South NSW 2486

Davies Home Loans

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