Customer Service Officers

Position Summary:

Commencing June/July 2021 through to June 2022 - with a proactive view to extend.
Monday to Friday | Rotating roster in between 8am to 6:00pm + Occasional Saturdays from July - September
No experience required - 11 days full time paid training.
Must be an Australian Citizen
5 year footprint (lived in Australia for the past 5 years)
A requirement to work on a rotating roster, released 2 weeks in advance.
Office location: North Richmond close transport.

Responsibilities:

You will support customers to their important government client. No experience necessary to apply – you will be provided with all the training you need to become successful.

Provide accurate and detailed information to customers with great service.
Updating records and maintaining accurate data.
Maintain compliance policies
Meet KPI’s focusing on quality and efficiency metrics
Ability to maintain a high level of attention to detail and focus
Analyse and solve extensive information & summarise

Requirements:

Hold Australian Citizenship
Have lived in Australia for the last 5 consecutive years (5 year footprint)
Be willing and eligible to obtain a police check (paid by our client)
Have full availability between the hours of Monday to Friday 8am until 6.15pm + Occasional Saturdays from July to September
Exceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactions
Clear and concise communication skills both written & verbally
Tech savvy & the ability to learn and upskill in new systems, technologies and products
Great time management skills, positive resilient attitude with a desire to work hard
Problem-solving and conflict resolution skills along with an ability to multitask multiple enquiries

Benefits:

Base hourly rate + opportunity to earn additional on target earnings
Great work culture and supportive team environment
Part-time (3 days) & Full-time (5 days) positions available
Career development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitment
Best in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galore
Potential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional development
Work in a convenient location with easy access to public transport.

How to apply:

If this sounds like you “'APPLY" now and send a copy of your updated resume through to louise.degier@randstad.com.au for a confidential chat.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Customer Service Officer - Part-time & Full-time

Randstad • All Melbourne VIC

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