2 x Full-time ongoing appointments

Location: Parramatta

About the role

The Advisor provides high level administrative support and excellent customer service across a number of talent and leadership development project and initiatives. This role requires strong organisation and communication skills to meet the needs of internal customers, and draws upon previous experience and knowledge to effectively resolve internal customer enquiries in a prompt and professional way.

About the Department of Education

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.

For more information about the Department of Education, please visit NSW Department of Education

How to apply

We are committed to creating a diverse and inclusive workplace. We encourage applications from all candidates including people with a disability, Aboriginal and Torres Strait Islander people and people from all diversity groups, regardless of age, gender, ethnicity, cultural background or sexual orientation.

To apply for this role, please submit an application by clicking “Apply Online” below. To apply, you will need to attach a cover letter (max. 2 pages) and your resume (max. 5 pages) in either Word or PDF format. Please address any pre-screening questions and any essential requirements. We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role descriptionin your answer, so please develop your response with this in mind.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.

If you are called to interview you will need to provide the following documents and your employment may be subject to the Department’s Nationally Coordinated Criminal History Check to determine your suitability for employment.

Proof of Identity information

Informed Consent Form

Declaration for non-child work

PRE-SCREENING QUESTIONS

Explain how you have demonstrated strong organisational skills while managing multiple tasks simultaneously. (300 or 400 words maximum).
Provide an example of when you resolved or overcame an issue which resulted in better outcome/s for an internal customer (300 or 400 words maximum).

KEY KNOWLEDGE AND EXPERIENCE

Proven experience in customer service roles
Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

ESSENTIAL REQUIREMENTS

Tertiary qualifications or relevant experience in Human Resource Management, Organisational Development, project management or a relevant discipline

Note: A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

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