About the company

World's largest producers and marketers in the fertilizer Industry, the company has a worldwide network and name. Blending local knowledge and expertise with a strong global backing and product development. This company prides itself in building close partnerships with our network of dealers providing cost effective, market specific crop solutions to help farmers improve productivity.

About the role

A customer service representative is the first the point of contact for all customer contact and issue resolution. You will have a friendly and positive, professional demeanour, be accustomed to dealing with people from all levels, thrive in a fast-paced team environment and have previous experience working in a customer service role. As a customer service representative, you will be responsible for receiving and responding to emails and phone quires, data entry, order entry via a web-based portal as well as coordinating with 3PL logistics providers.

Responsibilities:

First point of contact for customers calls and emails regarding product, service and enquiries.
Provide resolutions for customers regarding any issues that may arise
Coordinate data entry
Follow up documentation and paperwork
Take the extra mile to engage customers
Actively participate in process development and provide constructive feedback on the efficiency of the customer service process

Skills and Experience:

Highly effective verbal and written communication skills. A strong customer service background.
Sound liaison and interpersonal skills. The ability to work independently or as part of a multi-disciplinary team as required.
Effective time management and planning skills. The ability to multi-task and work towards deadlines as required.
Strong computer literacy. The ability to use CRM packages (Salesforce, Oracle) and, manage the customer experience and internal processes seamlessly.
Experience with order entry via a web-based portal. Ability to follow a set order entry process.
Ability to coordinate with 3PL service providers (terminals) for the outbound supply of product to customers.
Experience within agribusiness would be highly regarded (fertiliser, grain, chemical or any relevant bulk commodity).

Benefits

Be apart of a Reputable Company
Be apart of a friendly and fun culture
Attractive salary + onsite parking

To apply online please click on the appropriate link and send your resume in WORD format.

Alternatively, for a confidential discussion please contact Julia Ceniccola on 03 9535 2111.

Customer Service Representative

Veritas Recruitment South Melbourne VIC 3205

Veritas Recruitment

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