The Company

The company is a one of Australia's largest wealth managers. They have been working through a series of remediation programs. The aim of these programs is to ensure all clients have been properly and effectively serviced and to remediate any who have not. There is a focus on superannuation and financial advice provided around a number of funds.

The Role

Your role sits within the Remediation team which is responsible for the execution of all customer remediation activities for businesses in Sydney and Melbourne. The Remediation Administrator position is an integral part of the Remediation team that will support the implementation of remediation payments and other key administrator activities within the business.

*Please note that this is a 6 month contract with the opportunity to go longer

Some of your responsibilities include:

This role also plays a pivotal function in supporting the Remediation Manager and Project Team with communications, stakeholder engagement, and analysis in order to support customer remediation activity is in line with respective policies and processes.
The accurate and timely processing of all work requests, with work queues completed each day
Taking active steps to ensure fellow team members, Team Leaders and Managers are kept informed of any issues which may prevent the team reaching service standards
Taking ownership and responsibility for enquiries (and any subsequent process responsibilities) received from clients and colleagues

The Candidate

Relevant tertiary qualification will be highly valued
RG146 Compliance is ideal
Superannuation experience is preferred
Financial Services experience, including proven operational risk or remediation experience will be highly valued
You will be highly motivated with the ability to achieve targets in a busy and customer focused environment.
You must be a quick learner, computer literate and above all have a strong focus on customer service which is inherent in everything we do.

If this sounds like a role of interest, please Apply!

Remediation Administrator - Superannuation

B&K Consulting Sydney NSW 2000

B&K Consulting

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