Join Australia’s largest privately-owned receivables management company during an exciting growth period. With offices across the East Coast of Australia, you will work alongside a diverse and energetic team to deliver a best-in-class approach to customer care.

Job Description

In this role you will:

Manage accounts with clients from major Australian financial intuitions
Make and receive a high volume of outbound/inbound calls
Establish and maintain relationships with customers by building trust and rapport
Use high level negotiation skills to come up with solutions for unique circumstances
Problem solve and overcome customers’ objections to resolve accounts
Liaise with customers and 3rd parties, use intuition to locate, resolve and maintain arrangements
Negotiate suitable options to settle accounts and provide an exceptional customer experience

Desired Skills and Experience

About you:

Experience in receivables management, debt collection, telemarketing, sales, motor vehicle insurance or customer service highly desired (not essential)
Customer orientated and committed to delivering an exceptional experience
Has the confidence to ask difficult questions to get the job done
Is confident, innovative and loves to challenge the status quo
Has a high level of problem solving and negotiation skills
Enjoys collaborating and building relationships to assist customers obtain financial freedom
Has excellent judgement, thinks things through and makes great calls for the customer

What you can expect in return:

An environment where success is achievable and rewarded generously through our uncapped bonus structure
A structured paid training program starting with a one-week induction with our Learning & Development Team
A personally tailored remuneration package that reflects your existing experience and skill set
Sustainable futures for our employees through structured growth development opportunities
A non-bureaucratic environment where your suggestions for operational efficiencies are welcomed
Fully funded Employee Assistance Program
Exciting, competitive, and fun-filled environment – with regular celebrations and casual Fridays
Volunteer and engagement opportunities within our very own Panthera Foundation, work for a company that gives back to the community

This is an exciting opportunity for experienced or budding Call Centre professionals who are looking for a new challenge and the opportunity to excel. Similarly, applications are invited from individuals with limited experience who would like to begin a career within a growth industry.

Customer Relationship Officer

Panthera Finance • Gold Coast & Hinterland QLD

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