Number of vacancies available: 1 x part time (0.7FTE), fixed term position available (until 22/11/2021)

Office Location(s): Frankston

Position Summary:

The Client Support Officer provides a first point of contact for people accessing the services of the Support and Safety Hub (Hub). Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Hub workforce to address client needs at first contact, and provide tailored responses to client enquiries.

The ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.

Are you

Committed to providing high quality service delivery to clients?
Able to communicate sensitively and effectively in complex and challenging situations?
A high performing team player with a collaborative approach?

How to Apply:

Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note:

For this role, you are not required to address each of the key selection criteria in a separate written document. Applicants are strongly encouraged to review our Careers Page. This page provides information on the department's recruitment and pre-employment screening processes. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Click 'Apply Now' below to submit your interest in this role.

For further information please visit the Department of Health and Human Services website: https://www.dhhs.vic.gov.au/

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

Client Support Officer, Support and Safety Hub

Family Safety Victoria Frankston VIC 3199

Family Safety Victoria

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