Work for a leader in contract manufacturing with an ethos that centres on safety
Previous Sales/Account Management experience, Pharmaceutical or OTC Medicine
Full time, permanent role based in South-West Sydney

About the Role:

This role has recently become available with our client as they have had significant growth and are looking to expand their current customer facing quality team.

This position reports into the Quality and Compliance Manager with a dotted line to the Sales and Marketing Director. The ideal candidate for this role will have previous experience in quality systems in either pharmaceutical, complementary or OTC medicines and will have worked in a Sales/Account Management position as this role's focus is on customer satisfaction and resolving customer complaints from a quality perspective. The successful candidate will also be motivated to work autonomously and be an excellent communicator. This is an exciting opportunity to take the next step of your career within this reputable contract manufacturer.

Key responsibilities will include:

Liaising with external stakeholders and account management of customers
Be the key business contact for customers in relation to quality issues and complaints e.g. investigation, change controls, CAPA's, risk analysis etc.
Working closely with key internal stakeholders on quality issues - Product Development, Sales & Marketing and Production
Working on new product launches to ensure highest quality standards are met
Maintain and improve systems and processes to meet cGMP/TGA standards and provide training as required based on customer needs
Assist the senior management team in driving continuous improvement
Report writing and documentation - excellent writing skills required

Skills & Experience:

Tertiary qualifications in a Science related subject
Previous background in a Technical Sales/Account Management/Marketing role within this industry- pharmaceutical, complementary or OTC medicines is essential
Quality systems experience working in a GMP environment - pharmaceutical, complementary or OTC medicines is essential, specifically in CAPA reports/Customer complaints
Proven ability to write and implement change controls, corrective/preventative actions
Excellent report writing ability with experience in investigation of out of specification results
Ability to work proficiently in excel, MS- Office and databases MS Access
Excellent interpersonal skills and an ability to multi task essential
A flair for building rapport and creating a personable customer experience

Benefits/Culture:

This is a small, tight knit team within a leading health and wellness contract manufacturing company. On offer is an excellent salary, a great career prospect, very accessible location and a well-supported management team.

How to Apply:

Click on the "Apply Now" button with a cover letter addressing the selection criteria above AND a detailed resume in WORD format (PDFs can be corrupted / not processed). Note: Applications only accepted from Australian / NZ residents with valid Australian work rights.

How to Register with Evolve:

For upcoming positions please click on the "Apply Now" button. By applying to any of our roles you will also be registered for future positions unless you request not to be.

Why Evolve Scientific Recruitment?

Evolve is an award winning agency specialising in scientific/technical recruitment in: Pharmaceutical, Food, Biotechnology, Chemical, Petrochemical, Environmental, Health Services, Life Sciences, Mining and more.

J3226_159356482497253

Quality Account Manager - Customer complaints, Pharma/OTC med

Evolve Scientific Recruitment Inner West Sydney NSW

Evolve Scientific Recruitment

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