O'Brien Electrical Rowville

Join an industry leading and reputable organisation
Work with a dynamic and supportive team
Benefit from career opportunities

O’Brien Electrical Rowville are seeking candidates for a Customer Relations role. We are looking to fill this entry level position by bringing on a fresh staff member whom we can train and develop into an experienced, competent office administrator.

O’Brien Electrical Rowville is a proud family of quality-focused trade service professionals in the electrical industry.

The position is varied, so you will never be bored, yet clearly defined so you will know your responsibilities and be able to manage your time accordingly.

PRIMARY PURPOSE

Assist in bringing in more business by communication with new and existing customers

Efficient management of inbound calls and outbound customer surveys and debt collection

Be the glue between operational performance and marketing through customer service follow up activity.

GENERAL FUNCTIONS AND TASKS

Respond to all inbound calls and inquiries for jobs.
Support improving stock accuracy and warranties
Support employee engagement program i.e. tool box meeting agendas/actions, keep white board current
Chase overdue debtors
Follow up sent quotes
Ask for any opportunities for existing customers
appointment set for new clients, service/ solar/ construction
Online marketing Linked in, Social media
Customer segmenting for email outs
Customer follow up calls/ surveys
Calls regarding tenders
Assisting in tenders
Assist with marketing
Existing Customer relations mining
BNI meetings
Trade shows
Ensure maximum office discretion and confidentiality at all times

KEY CONTACTS

Internal with all O’Brien Rowville people in relation to all operations, office and admin functions etc.

External with all the customers in relation to all job inquiries, then Debtors and Creditors in relation to payments

KNOWLEDGE AND EXPERIENCE

Requires sound operations and administrative ability

High level of computer literacy especially with computerised job management systems eg Simpro, MS Office particularly excel

Relevant qualifications ie Operations, Sales, Administration preferred but not essential

A strong and professional work ethic.

A professional and friendly approach.

A proactive attitude.

MEASURE OF RESULTS

Debtors are kept up to date

Jobe coming in from referral channel

Jobs coming in from social media

We acknowledge that this information adequately describes the role of the position, but it is understood that everyone at O’Brien Electrical has a responsibility to contribute to the advancement of the organisation by undertaking other assignments, projects etc.. as required.

Customer Relation

O'Brien Electrical • Rowville VIC 3178

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