Full-time, permanent
Based at our Head Office in Hindmarsh
Attractive salary packaging options available
If you’re looking for a role which challenges you and utilises your previous customer service experience and skills then we have a great role for you!

Who are we looking for?

We are seeking a professional, team focused individual who is passionate about delivering exceptional customer service in relation to customer admissions into AnglicareSA's Residential Aged Care homes. You will will be responsible for the day to day supervision of the Aged Care Customer Service Integration team to ensure customer growth targets are achieved and deliver an exceptional customer experience for new customers to AnglicareSA’s Aged Care Service.

The Aged Care Customer Service Integration team is the first point of contact for customers wanting to know more about the Aged Care system and those enquiring about AnglicareSA’s Aged Care Services. If you are looking for your next challenge and are passionate about making a genuine difference in peoples lives, we would love to hear from you!

What can you expect to be doing?

Obtain, evaluate and discuss with clients arrangements and requirements in relation to admissions to AnglicareSA's Residential Aged Care homes
Manage, mentor and coach customer service integration team to ensure customer service outcomes and customer experience meet agreed KPIs
Maintain and improve customer satisfaction through the provision of exceptional customer service, creating a positive customer experience
Build relationships with close liaison with aged care services (ACAT, social workers and brokers as well as other referring agencies), AnglicareSA’s Community Care, Allied health and Residential Aged Care Managers and staff
Coordinate marketing strategies, systems (including My Aged Care) and materials to ensure attraction of prospective customers and that the organisation promotes a positive image in the local communities that enhances demand for its aged care services

What do you need to bring?

Previous experience within the Aged Care industry and understanding of relevant aged care legislation and funding
Experience in managing admissions to residential aged care will be highly regarded
Excellent communication and stakeholder management skills, with the ability to engage key stakeholder groups and potential residents
Ability to provide an exceptional customer service experience and ability to build rapport with customers from the initial contact
Ability to empathise with older people, their families and representatives
Possess drive, initiative and the ability to positively adjust to changing requirements and situations

Who is AnglicareSA?

As SA’s largest social services provider, AnglicareSA makes a positive difference to the lives of more than 65,000 people each year. Our 1,800 staff and 580 volunteers support individuals, families and communities, responding to their immediate need and working with them to build capacity to restore and maintain dignity and control in their lives. Our services are broad, supporting people at every stage of life.

We believe in social justice, the equal worth of each citizen, equality of opportunity and the importance of strong communities. Together we change lives.

What we offer:

Access to our fantastic salary packaging options – increase your take home pay by decreasing the amount of tax you pay
Banking benefits, health care discounts, gym membership offers, paid parental leave, and much more
A diverse and supportive team culture who have a focus on improving lives by working collaboratively

How to Apply:

When submitting an application, please attach your resume and a cover letter addressing the demonstrable requirements/competencies.

View the job description for the full role requirements.

For further information please contact Jo Carter Jones on 0427 086 756.

Applications close Thursday 10 December 2020.

AnglicareSA is an equal opportunity employer and is committed to providing a work environment free of discrimination and harassment. We encourage all suitably qualified candidates apply.

We are committed to the employment of Aboriginal and Torres Strait Islander peoples. Please contact our Aboriginal Services team on 8305 9237 to discuss joining AnglicareSA.

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Senior Customer Service Officer, Admissions (Residential Aged Care)

AnglicareSA Hindmarsh SA 5007

AnglicareSA

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