CareerOne Education is committed to respecting and protecting the integrity of your privacy and your personal information collected by CareerOne Education to enable us to provide our services. Our policy applies to all and any personal information which we collect hold or use; whether, for example, you are a student, prospective student or a person within an education or training organisation with whom we deal.
CareerOne Education collects and retains personal information about you including your name, address and contact details and details concerning your career aspirations and your educational and vocational qualifications. We also collect, retain and use information relating to your career aspirations.
If we did not collect and make use of your personal information, we would be unable to provide you with our services. Further, the personalised nature of our services means that, practically, we are unable to offer them to you on an anonymous or pseudonymous basis. What we offer you is designed with you in mind based on a range of information, including the information you have provided to us.
In particular, we collect your information in order to:
If you apply for a job advertised by us or one of our related entities, we may also email you education and career related personality tests and surveys.
We may also use your information for compliance purposes and in-house research and analysis.
This helps us to:
To enable us to conduct research we may share your information with third party suppliers employed to help. All results of any such research and analysis will be anonymised or aggregated information and will not reveal any personal details of individual customers.
Where possible we collect your personal information directly from you.
Personal information is generally collected during the course of our contact with you and is largely provided by you. It may be collected verbally in discussions with our employees or agents. It may be supplied in writing by you in the form of job applications, enrolment applications and details, curriculum vitae or academic records submitted by you in hard copy or electronically, either directly to us, or in some circumstances to a third party in which case CareerOne Education is careful to ensure that the third party provides your information with your consent.
We may monitor (record) telephone conversations with you for staff training and compliance purposes. We will inform you prior to any telephone conversation which is monitored (recorded) in this way to obtain your prior approval.
The information will necessarily include your identity, age, gender and current contact details. It will generally also include the information contained in your curriculum vitae or job applications relevant to your vocational and educational history such as previous employment, training or study details, qualifications or skills you hold and membership of trade or professional associations.
We may also share information between our related or affiliated entities, depending on which of our related or affiliated entities you initially dealt with and what services you obtain.
On occasion, information concerning you, your work history or qualifications may be provided by third parties such as former employers or educational institutions. Where this occurs we will take all reasonable steps to inform you of that.
In addition, some personal information may also be collected by use of “Cookies” when you contact CareerOne Education or its associated entities on-line. A cookie is a small file which is placed on your hard drive when you visit CareerOne Education websites (directly or via our applications). We use information from cookies for purposes which may include:
You can delete cookies from your hard drive at any time. Bear in mind, though, that if you delete them, any settings such as your stored username and password will have to be reset when you next log in.
You will be able to use our websites and applications even if your browser is not set to accept cookies. However, certain features and content may not be available to you and you will have to log in every time you visit.
In all cases you agree that provision by you to us of personal information, including sensitive information, constitutes consent to our collecting, storing, using and disclosing that information for the purposes outlined above and in the ways outlined in this policy.
We use the personal information we collect to provide employment, educational and training services to you. CareerOne Education will undertake analysis of your vocational history and qualifications and consider it in the context of available employment and training programs in order to identify and inform you of further training or other vocational opportunities relevant to you
In doing so, and to enable us to provide you with those services, we will include your personal information in our direct marketing database and client databases.
If you have consent for us to do so, we may also pass on your information to Compare Courses Pty Ltd who may contact you to discuss potentially enrolling in education courses with third party training organisations. If you do not wish to be contacted by Compare Courses about education or training services, you may opt out at any time by requesting to be removed from the database via:
Tel: 1300 136 349
Mail: Compare Courses Privacy Officer, 600 Glenferrie Road, Hawthorn, Vic, Australia 3122 In person: by attending 600 Glenferrie Road, Hawthorn, Vic, Australia 3122.
In order to provide those services or fulfill the purposes identified above, we may also disclose your Personal Information or some of it to other of our related entities or affiliated third party service providers such as data processors or direct marketing consultants. We do not and never will sell or provide your details to third party advertisers or any any unrelated entity unless we were to sell the business or part of it.
If you have consented for CareerOne to do so (either by applying for a job through the CareerOne job board or registering with CareerOne), CareerOne may also share your information with us. Unless you opt out, we will contact you to discuss potentially enrolling in education courses with third party training organisations.
If you do not wish to be contacted by CareerOne Education about education or training services, you may opt out at any time by requesting to be removed from the database by following the instructions below, under the heading "Opting out of direct marketing".
From time to time we may use your personal information to provide you with information about our services. By accepting CareerOne Education’s terms of service and the terms of this policy and by providing CareerOne Education with information or seeking its services, you consent to direct marketing to you of relevant services or opportunities identified by CareerOne Education, its related entities or third party service providers dealing with CareerOne Education. If any phone number you have provided to us is registered on the Do Not Call register you consent to CareerOne Education or its direct marketing providers calling that number or those numbers. CareerOne Education may continue to contact you for an indefinite period unless and until you advise us otherwise.
If you do not want to receive any of this information after providing your consent, you may opt out of receiving direct marketing (whether it be by phone or email) at any time and request to be removed from out database, in the following ways:
sending us correspondence addressed to:
CareerOne Education Privacy Officer
600 Glenferrie Road
Hawthorn, Victoria, Australia 3122; or
You may also opt-out and stop the delivery of future promotional material from CareerOne Education by following the special instructions (in the form of an unsubscribe function) in any marketing email you may receive from us. These instructions will tell you how to remove your name from our database and marketing list.
Once you have told us you no longer wish to receive information about our services, we will not send you any further material. We will keep your basic details in our ‘do not contact’ database so that we do not contact you again.
You can, however, change your mind about receiving information about our services at any time – you just need to let us know by contacting us as outlined above.
CareerOne Education will disclose your personal information to our related entities and/or certain affiliated third party service providers in certain relevant circumstances and in the provision of our services to you. This may include disclosure to:
We rely on the personal information we hold about you to efficiently provide our services. Accordingly, it is important that the personal information we collect from you is accurate, complete and up to date.
During the course of our relationship with you we will ask you to tell us of any changes to your personal information. However, you can contact us at any time to update your personal information or to tell us the information we hold about you is inaccurate or incomplete.
CareerOne Education takes all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.
We employ a number of means to protect your personal information, including:
Please note that there are inherent features of internet communications – including e-mail – which are not secure and may involve your communications being routed through a number of servers and different countries. CareerOne Education cannot control this and does not guarantee the security of such transmission. Be aware that various encryption methods can be employed to secure that information if you are concerned about it but, one again, CareerOne Education does not control or particularly recommend any of these and does not warrant their effectiveness.
CareerOne Education uses the services of overseas data storage and processing services and maintains databases outside of Australia.
The countries where your personal information may be sent presently include the USA and the Philippines. CareerOne Education contractually obliges all and any overseas parties to whom it entrusts its data and your personal information to abide by the terms of this Policy and provide secure and discrete information handling and storage which meets the standards required by Australian law.
As noted above, you should also be aware that e-mail services and communication over the internet may involve portions of your personal information being routed through servers located anywhere in the world. This is a technical feature of the function of the internet and e-mail and is not a matter under CareerOne Education’s control.
A Commonwealth identifier is a Commonwealth Government or Commonwealth Government agency designated identification number such as your Tax File Number (TFN) or Medicare number.
CareerOne Education does not use Commonwealth identifiers as a means of identifying the personal information that we may have collected about you, even if you have supplied that information to us.
You may request access to any of the personal information we hold about you. In most cases, a summary of personal information such as your name and address details, contact telephone numbers and the matters you have engaged us on are freely available to you by contacting us by any of the means set out at the end of this policy.
CareerOne Education may be required by law to retain your personal information for a period of time after you have ceased your relationship with us. After the required time has passed, we attend to the secure destruction or deletion of your personal information.
Mail: CareerOne Education Privacy Officer
600 Glenferrie Rd Hawthorn,
Vic, Australia 3122
We offer a free internal complaint resolution scheme to all of our customers. Should you have a privacy complaint, please contact us so we can try to fix the problem.
To assist us in helping you, we ask you to follow a simple three-step process:
If you are not satisfied with the result of your complaint to CareerOne Education, you can refer your complaint to the Office of the Australian Information Commissioner.
Mail: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
"CareerOne Education" in this document means business owned by Acquire Learning Pty Ltd and CareerOne Pty Ltd.
"Personal information" is any information about you that identifies you or information by which your identity can be determined.
"Sensitive Information" is personal information concerning your:
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