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Customer Service Associate

Sydney NSW•Full time

KEY POINTS WE FOUND

Serve as the primary contact for customers handling inquiries and resolving complaints.
Process orders, manage accounts, and troubleshoot issues while documenting interactions.
Build sustainable relationships and trust with customer accounts through effective communication.

Associate, IT Customer Services

Brisbane QLD 4000•Full time

~$60k - $80k(Estimated)

KEY POINTS WE FOUND

Provide first-level technical support via phone, email, and chat.
Manage service levels and monitor response times to meet objectives.
Create and maintain Knowledge Base Articles for common issues.