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Bringing out the best in the teams who work in our contact centres is what I'm passionate about. I feel that leading people is my true calling and I love it.
Right now I'm supporting our people to deliver a better service to customers who are moving home. We're making a difference by providing a personalised approach in what's usually a high-stress situation. Our customers get to deal with the same person end-to-end. It's great to be able to make their lives easier with that kind of innovation.
There's a lot of autonomy here to do things differently. I love taking a creative approach to customer solutions. It’s fantastic that we've got the ability to do that and lead the way in developing new customer-focussed services.
Outside my current role, Telstra has given me opportunities to do a whole range of things. MC'ing at conferences, presenting at awards and facilitating sessions on 'Our Customer Connection' - all this has helped me become a better leader.
Telstra is supportive of my development, putting me in roles I haven't done before. It's a real chance to challenge myself, to do and try different things, even in the roles I’ve been in for a longer period of time.
And the future? I want to carry on making a positive difference to how our customers perceive us. I've been involved in things that have made a significant difference to customers in the past, so I'm on the lookout for something big and bold for my next project.
Safely deploying 3G and 4G networks for Telstra is a job I'm honoured to have. In Australia, it means engaging with the community about our networks and their mobile safety questions, via our customer helpline and often in person. I've travelled around Australia as part of the mobile roll-out and seen first-hand how we help to connect people.
I also travel regularly overseas to work with international partners and manufacturers. Working with the United Nations telecommunications agency and collaborating with the World Health Organisation on mobile safety and health is a huge part of my job. One of my career highs is being invited to chair the international body in Geneva that sets the safety testing standards for all mobile and wireless networks.
I started my career in radio communications research - in fact I was one of the first people to have a mobile phone in Australia and then went on to help roll out the first mobile network in Australia. Telstra always sees the value in what I do and has supported my desire to experiment with technologies and to work on a global level.
Today, I'm leading a team who've developed a world-leading app that locates mobile sites and have also developed a web-based information system for the community about mobile network issues. Things never stand still here. We're looking at technologies that are five to ten years ahead, so there are always opportunities to get involved in something completely new to this innovative industry.
If you've got the initiative and the talent, Telstra will support you in every way. I've been given the opportunity to develop my career in the areas I'm passionate about and to grow my professional reputation. I'm really proud to be part of an Australian company that's globally recognised and respected for what it brings to the table.
My story is simple - I've had a very exciting career in Telstra and have had many opportunities to experience different career paths; they've helped define me today. I started in customer service, which is essential in understanding what consumers need and want. I moved on to managing large corporates and then took up a role in Product Marketing. In each case working within these roles at Telstra has helped develop me personally and professionally.
I'm very much a change agent. In the space I'm in now, we're moving from being a service provider to a service seeker and because of that each new job I've had has offered me something completely different.
In my current role, I get to wear two hats: one managing key relationships with suppliers and customers, and the other mentoring and developing people to thrive in a change environment.
My role reflects my goal of wanting to be a recognised leader in managing change. My team works on improving NBN processes, to deliver a better customer experience and improve customer advocacy. We primarily drive for improved commercial outcomes to make sure they are beneficial for Telstra.
Being at the forefront of technological change, Telstra has provided me with many opportunities and career paths due to its diverse businesses and its heightened focus on growth in international markets such as Asia. Innovation is something that's very important to me. I want to keep on developing my team to meet the challenges ahead and lead the way in simplifying and streamlining the processes that change brings.
When you walk through the door at my Telstra store, I want you to go "WOW! This is really different."
As a Customer Advisor, it's my job to give you a warm welcome, find out what you need and pair you up with the best consultant to talk to. There's nothing more satisfying than seeing a customer leave with a big smile on their face! Putting people first is where Telstra and I really click.
I always put myself in the customer's shoes and see things from their perspective. After all, that's what great retail experience is all about - and where my skills make a contribution every day. It's the little details that make the biggest difference. Like remembering names or asking about someone's day - just making customers feel they are the most important person in the world when they come into our store.
My team has amazing energy and keep me on my toes. If I can offer advice that others can benefit from, then I've had an awesome day. We're always sharing stories and experiences, like how much fun I had on Telstra’s stand at the Midsumma festival recently.
What's next for me? I want to get into events management so Telstra found a way for me to combine study with my job. The course means eventually I can have a bigger impact on the business. I love that they listened to my individual needs and made things happen. Very few employers would do that.
Now that we all rely on online channels for so much, cyber security has become a vital and ever changing field. My job is to make sure that Telstra infrastructures and those belonging to client companies are protected against online threats that can shut down their services.
The work I do helps organisations to protect not just their revenue and intellectual property, but also their brand and reputation. I proactively monitor networks for threats and analyse traffic for anything suspicious. It’s up to me to identify risks quickly and defend against threats by providing a fast, effective response or recovery. I also provide assistance on security prosecution.
As a security expert, security awareness is something I am very passionate about. I take every opportunity to share information on the latest attempts and attack methods across the organisation. And I often find myself giving informal security sessions to friends and family!
Working at Telstra means working at the forefront of technology but also enjoying a lot of fun and flexibility. What I particularly love about my current role is how you can learn things from different teams across different organisational units.
Growing my knowledge and skills is something really motivates me and I am eager to experience the challenges Telstra offers as a global organisation. I’ll be looking for opportunities to develop my career by working on larger projects, managing a project or people, working with clients and hopefully getting some international experience too.
My role is about developing our Field Technicians by giving them the support and tools they need to be the best they can. When Telstra sells a product it's our job to support that, no matter what it is. So when a customer calls us out, it's up to me to make sure the guys in the field can handle whatever's waiting for them.
With technology moving so fast, there's a lot to get your head around. That's why teamwork is so important. I lead and mentor the guys to work together so they can get the job done as effectively and efficiently as possible.
We've got a great mix of experience and the secret to providing our customers with great service is sharing that knowledge. My ultimate goal is to get to a point where all the team have an equal level of skills.
I especially enjoy supporting our trainees and watching how they develop into some of the best technicians out there. We want to kick goals for our customers every day. Being part of the Telstra team means I get to make that happen.
It's the fantastic people who make Telstra what it is. And it's these people who keep me coming in to work every day. In fact, six members of my team have clocked up 130 years of service between them - that's how much they enjoy the job.
As Executive Assistant to the Chief Talent Officer and the team, I provide high-level executive support around our talent strategy. I love being the glue that holds everything together for a group that covers executive recruitment, internal talent groups, internal moves – and more recently diversity and inclusion, and capability and leadership.
This is a broad role, so flexibility is very important. You have to be across everything that’s happening, from diary management, CEO reporting, organising travel to helping with talent assessment and executive recruitment initiatives. Luckily, it’s a two-way street. When I was building my house I was able to work how I needed to, sometimes from home.
This is an environment where you need to be able to adapt fast, be open to change and enjoy getting up to speed with new technologies. I’m impressed that there’s been a lot of support and investment in my training and development. Whenever I’ve put my hand up for opportunities they’ve come to fruition.
Project management is a step from where I am and it’s where I want to be – to have that responsibility for my own piece of work. I’m doing project management courses to continue to build my skills so I can eventually move into that area.
I can see myself being able to move around to different areas and follow a challenging and interesting path. I never feel I’m stuck. I’ve got a manager who is really supportive and encourages me to use my knowledge to develop myself and my career. That’s the great thing about working for a global company like Telstra: at end of the day the possibilities are in your hands.
Stories are what make us human. They make us feel part of something. They grow our local communities and at the same time shrink our world. They connect us.
Helping people make a connection is central to my job and my company. It's what I do. It's what Telstra does.
We're at the heart of helping Australians connect. We carry their voices, their video calls, their tweets and their business, big and small, across the country. And more and more across the globe.
As a communicator I help tell the Telstra story - sharing it with our customers, our shareholders and our employees around the world. Working for a company at the forefront of changes in communications technology and with aspirations to grow globally makes this pretty exciting. It provides opportunities to work across time zones and geographies and push the boundaries on how we communicate - we're challenged every day to simplify what we do and find new ways to tell our stories.
Great technology means more flexibility. As a leader in mobility, Telstra helps me stay connected, pretty much wherever I am. That's a big part of this job - always being in touch with what's happening and being able to communicate effectively.
It also helps me balance work and family and be where I need to be when I need to be there. As a father of young kids this is probably the biggest benefit of the job - having the freedom and flexibility to be at the big events in my kids' lives.
I've also had the privilege of moving around the country for personal reasons and still been able to do my job, and taken extended time off with the family to travel. That's a real testament to how much Telstra values my input, and what I put back into the company in return.
I lead an amazing new team whose job is to make cloud simple and easy for customers to use. I guess you could say we are responsible for the service element of cloud, and for turning the technology into great business solutions.
Our part of cloud touches on the rest-of-cloud products, engineering, networks, and operations. It's exciting to work with all these different teams at such a pivotal time in technology. I'd compare it to when the internet took off in terms of its impact on how we are going to communicate. It facilitates a real time connection in so many aspects of our lives and enables businesses to be so much more nimble and innovative in the way they work.
What's exciting to me about this job is that although we've got the security and backing of a huge organisation, there's a start-up mentality and operating style. We don't have strict job descriptions and that creates such a sense of empowerment. Every single person in the team can get stuff done like I've never seen before.
My team is so smart and talented; I'm learning from them every day! The fact that I work with such passionate and empowered people is really inspirational. Their knowledge, intelligence, generosity and genuine care for each other is amazing, but alongside this they also deliver great business outcomes which creates an incredibly rewarding work environment.
There's limitless opportunity in this company and I've done so many things I never thought I could do. Looking ahead, I want to lead teams building the technologies of the future. For me, it's not about the job title; it's about the feeling. I don't want to be doing business as usual; I want to do something where there is significant opportunity for change or to build something new.
Heading up the HR shared services operations teams is all about making a difference to what it's like to work for Telstra. It's about creating an environment where people can take charge of their future. That's very important to me personally and Telstra provides me with the resources that enable me to do that.
My teams are focused on developing and delivering new ways for our people to interact with HR services. Whether it's learning, performance or career movement, we are creating systems that offer good functionality and a great user experience.
Telstra allows me to be an authentic leader who understands that to deliver on our objectives we need to have people who are fulfilled and engaged. The focus here is on delivery and not desk time. I can work flexibly and have the ability to juggle the things that are important to me and still be present for my team and customers. Being able to juggle the things that are important to me enables me to be present for my team and customers.
Building a culture where people are encouraged, valued and inspired is a great way to spend your day. There's always something we can improve on. I'm driven by the expectation that we will perform not just better than we have before, but better than my HR peers in other companies.
There is potential for me in every aspect of my growth: up and sideways, and even out of my current area. Looking ahead, I see myself heading into a strategic leadership role where I can have enterprise wide impact on the way people experience working at Telstra.
My role is responsible for digital transformation in the call centre, retail and online space – a massive change program.
We’re applying digital in ways we’ve never thought of. Apps and after-hours retail using digital channels are just some of the ways we’re changing the way people do business in Australia. We’re also trialling different ways to personalise our customers’ in-store experience.
It’s been a real learning curve on how to collaborate across the company so we can drive industry and business in the digital economy. I want to be the kind of leader that gives their people what they need to be successful. Through coaching and mentoring, I want to help them take on bigger and better things, and do more than they could yesterday. I’m really passionate about this. Going digital is opening up greater choices for my team as much as it is for customers.
I’m also involved in creating an action plan that aims for greater gender equality at Telstra by focussing on recruitment and working out how to retain our female employees through different life stages.
The size of Telstra, especially now it’s on a global scale, offers an amazing degree of career flexibility. Longer term, I see myself taking on new challenges. Working here means I have the choice to take on a completely new role and in a different area. I’ll enjoy seeing where that takes me.