Job Seeker FAQ

Account

My Job Board

Resumes / Applications / Job Cart

Job Alert

Job Search

Getting Started

What browsers are supported by this application?
Browsers that are supported are:
- Mozilla (Firefox 2, Firefox 3 for Windows)
- Internet Explorer 6.0, 7.0 for Windows

Using any other browser will distort the appearance of our site.

How do I sign up?
You can sign up on any page through the My Job Board box at the top right hand side of the page. Click on the green 'Sign Up Today!' arrow and follow the instructions.

Where do I log in?
You can log in on any page through the My Job Board box at the top right hand side of the pages. Enter your username (email address) and password and click on the Login button.

Account

How do I change my name, password or email address?
Once you are logged in, the first page you come to is the Job Tools administration page.

To edit your account click on the Account Profile icon or link
After you have made your changes be sure to click the button to save your changes.

Tip: Once logged in, you can access your account from any page through the 'Account Profile' link in the My Job Board box.

How do I delete my account?
Once you are logged in, the first page you come to is the Job Tools administration page.
To delete your account click on the Account Profile icon or link Then click the button to completely delete your account.
When you delete your account all your saved information including resumes, cover letters and job alerts will be deleted.
Remember to consider the Resume Confidentiality setting before you delete your account.

My Job Board

What can I find in the My Job Board section?



Under the My Job Board section you will find the tools needed to manage your account and job applications, i.e. your Job Tools. Your Job Tools include things like Cover Letters, Resumes, Job Alerts, Saved Jobs and more.

What is the My Job Board box in the top right hand corner of every page for?
There are two versions of the My Job Board box: a logged out version and a logged in version.
The logged out version of the My Job Board box allows you to sign up and log in from any page.
The logged in version of the My Job Board box provides a shortcut to your job tools from any page. You can directly access your Account Profile, Job Alerts, Saved Jobs and Resumes. Or you can go to the My Job Board page by clicking on the 'View all job tools' link.
What do the Job Tools on the My Job Board page represent?


Use this to edit your account details such as your name, email and password.


Place all the jobs you are interested in applying for in the Job Cart to allow you to apply for all jobs simultaneously if you choose.


Every time you apply to a job through our online application tools, a copy of the job is placed in this folder.


This is where your online resumes are stored. Use this to create, edit and delete a resume.


This is where your cover letters are stored. Use this to create, edit or delete a cover letter.


This is where your job alerts are stored. For more on job alerts see How do I create, edit or delete my job alert? [link to relevant section]

This is where your saved job ads are stored.

Tip: the My Job Board box on all pages provides a shortcut to your job tools once you are logged in. You can directly access your Account Profile, Job Alerts, Saved jobs and Resumes. Or you can go to the My Job Board page by clicking on the 'View all job tools' link.

Resumes / Applications / Job Cart

Can a Microsoft Word resume be copied and pasted into the resume section?
No, your Microsoft Word document must be saved as 'Text Only.' To do this, please open your MS Word document, go to the 'File' menu and select 'Save As.' A menu will pop up and you will want to select 'Text Only (*.txt). You can then use this new Text document to copy and paste into the resume section. NOTE: You may have to reformat some information that is lost in the translation from MS Word to Text Only.

Before you send your resume, review the format by clicking on then click on the resume name to make sure it looks the way that you'd like it.

How do I update/change/delete my resume?
Log in to your account. The first page you come to is the Job Tools administration page. Click on the resume link or icon:
From this screen you can add another resume .

To delete your resume, check the box next to your resume and then click the button.

Or reset views . Every time an employer views your resume, it is recorded in your account. Therefore, if you want to see how many times your resume is being viewed for a specific period you can reset the views which will reset your view meter to 0.

To edit your resume, you can do this in two ways. You can click on the Paper and Pencil icon or you click on the Resume Name, which is underlined. Then, click on the button. From that page you can make any changes you wish and then click on the button to save the changes to your resume.

Tip: Once logged in, you can click on the 'View' link under Resumes in the My Job Board box to access your Resumes.

How can I select multiple categories when posting my resume?
To select multiple categories select the first category. Then, any subsequent categories can be selected by pressing the Ctrl key while clicking on the next category that you would like to select.

Do the jobs I apply to count as Resume Views?
Any jobs that you Apply for online will be logged in your Applied To folder which can be found in your account. The Resume Views counter will only keep a tally of the number of times your Resume has been viewed by employers who pull your Resume off of the searchable database. When you initially apply online, this will not count towards your Resume views because the employer will receive your Resume in the form of an email.

Can I tell which employers have accessed my resume off the searchable database?
We do not track who has seen your resume. Our subscribing employers have expressed their desire to remain anonymous and we honour this request. The employers will contact you if your qualifications meet their needs.

What is Security Clearance when posting my resume?
The "Security Clearance" is used for government/private agencies requiring individuals to have a certain classification to be considered for a job (i.e. unclassified, classified, secret, top secret).

How can I hide my resume from being seen by employers?
The resumes you have stored on CareerOne offer confidentiality options that would allow you to remove your resume from employer searches while still retaining your resume on the system for your own future use.

  • To make your resume inaccessible to employers and accessible only to you, log in to your account.. The first page you come to is the Job Tools administration page. Click on the resume icon or link and edit each resume in turn by clicking the resume name.
  • Towards the bottom of each resume, under Privacy Information, you have three confidentiality options:

    Hide Nothing - Selecting this option will make all of your contact information and work experience viewable by employers.

    Hide My Contact Information - Selecting this option will make your resume searchable by employers/recruiters but they will not be able to see your contact information or present employer. Employers/recruiters will be able to contact you by routing an email through CareerOne that we forward to your email address. It's your choice to contact the employer/recruiter. If you choose to copy and paste your resume, make sure that your contact information does not appear in the body of your resume.

    Hide All My Information - Your resume will be taken offline so that employers/recruiters are unable to search for it. However, your resume will still remain in our database so that you can still send it to the employers/recruiters you choose by clicking the Apply Online option on any job description. Hide All My Information is a good option if you want to apply to a specific position without being contacted by other employers/recruiters who have found your resume online. If in the future you do want your resume to be searched by all employers/recruiters, simply change your confidentiality setting.

Select the one that's best for you. Click the button to save your changes.

Can I have a resume AND an application in my account?
Yes, you can.

What does the employer see if I have a resume and application in my account?
The employer will see all the information that you entered on both your resume and your application. It will be presented as just one document.

How do I apply for a job?
On the job details page, click apply
There are two 'types' of apply processes. Some of the employers have chosen to use CareerOne's application process and some employers have chosen to use their own application process.

If an employer has chosen to use their own tools, when you click on the job details page you will be taken to the employer's application pages. Follow their instructions to apply for the job.

If an employer has chosen to use CareerOne's online tools, when you click on the job details page one of two things will happen:

  • If it's the first time you've applied for a job through us, you'll be taken to the application page. Follow the instructions to set up a Resume. When you click continue, the job will then be stored in your Job Cart.
  • If you've previously applied for a job through us you'll be taken to your Job Cart. From there you can access your saved resumes or cover letters. If you wish to create new cover letters or resumes choose these options from the menu.

Job Alerts

What is a Job Alert?
 A Job Alert is an email that is delivered to your inbox, listing jobs that meet the search criteria you have specified.


 How do I create, edit or delete my job alert?
Log in to your account. The first page you come to is the Job Tools Administration page. Click on the Job Alerts icon or link The Job Alerts you have set up will be listed there.

To add an alert, click on the button.

To activate your Job Alert, check the box next to the Job Alert Name and then click the button.

To De-Activate a Job Alert, check the box next to the Job Alert Name and then click on the .

To Delete a Job Alert, check the box next to the Job Alert Name and then click on the .

To edit a Job Alert, click on the button.

Edit your Alert as necessary and then save your changes by clicking on the .

Tip: Once logged in, you can access or create Job Alerts from every page through the links in the My Job Board box

My job alerts are unreadable or the links are not clickable.
Job alerts can be sent out in html or plain text format. You should change your job alert settings to fit what your email software is capable of displaying.

To change your job alert settings, log in to your account. The first page you come to is the Job Tools Administration page. Click on the Job Alerts icon or link your job alerts will be listed there.

To edit your job alert, click on the icon to the right of the job alert. Edit as necessary and click the icon.

Please Note:

  • Plain text format - Jobs will not be clickable. They will show up as a job title with a URL to paste into your browser under each job.
  • HTML format - jobs will be clickable and the email will be formatted - possibly with header and footer graphics.


Why am I getting duplicate jobs on my job alerts?
Jobs are posted by employers in many different ways. Through each method, the employer has complete control of the job. In the case that a job is edited or re-posted by the employer, it will show up as a new job in your job alert.

Why do my job alerts get set to a status of 'INACTIVE'?
If you log into your account and notice that your alert (agent) has been changed to inactive, this could be a result of a full or nonexistent email box or the alert email sent to you bounced when it was sent to you. This is usually a result of more aggressive spam filters being put in place by various email clients and ISP's. Please be sure to log into your account regularly and check the status of your alert (agent).

Search

How do I search?
Find more information in our search help.


I have a link to a job but when I click on it, your system says it doesn't exist.
Employers/recruiters control how long each job stays up. A job could be up for a day or for months. Please print the job if you need it for future reference. We recommend checking back frequently for newly posted positions. If you find that a position you were looking for no longer exists, try running another search to see what other positions might be available.