Employer FAQs
What browsers are supported by this application?
How do I use the icons?
I am a new user of the system, how do I navigate my way around?
How do I change my account information?
How do I post a job?
How do I edit my job?
How can I select multiple categories when posting my job?
I received a message when posting my ad that the location was not recognised. What does this message mean?
What does the "I" icon represent?
What does the magnifying glass icon represent?
In my Job Manager, what do the Copy, Delete, Renew, De-Activate and Re-Activate buttons do?
How do I create a company profile?
My Candidate Search is not limiting the results to the set of words or the phrase that I am using.
What is a Candidate Alert and how does it work?
How do I modify my Candidate Alerts?
When will my job be live on the site?
I would like to post a job that has multiple locations.
How do I make my job confidential so that the company name does not appear on the job?
I have reached my job limit, my job package has expired or I would like more access to the Candidate database. Who do I contact?
My job does not appear to be getting any responses, what is wrong?
How can I find out how many times job seekers are viewing my jobs and how many job seekers have applied to my job postings?
I still have a question or problem not addressed here.
What browsers are supported by this application?
Browsers that are supported are:
- Mozilla (Firefox 2 for Windows)
- Internet Explorer 6.0, 7.0 for Windows
This is the first screen you will see after logging in.
You can click on this to view online help and FAQ's.
This is the main navigation icon, click here to return to your main page in your employer account.
Click this Icon to manage the jobs that you have posted.
Click this icon to go to the Candidate Search, where you can search for job seekers who meet your criteria. If you have purchased or been given access to search your site's full database of candidates, clicking on this button will take you to the full Candidate Search. If you have not purchased or been given this access, clicking on this button will take you to a search of candidates who have applied to your company's jobs.
Click this icon to set up and view your Candidate Folders. These folders will assist you in managing your candidates and applicants to your jobs.
Click this to access and edit your account information. When you have completed your changes, be sure to click on the 
button to save your changes.
Click this to view the help and Frequently Asked Questions (FAQ's)
Use this logout button when you have completed your administrative tasks and wish to logout of your administrative site.
Feedback Form
Click on this option to communicate with your site administator if you have any questions or comments.
Edit Account Information
Click on this to edit your account information including your email address and password.
Job Manager
Click on this to manage the jobs you have posted to the site or to create a new job posting.
Search Candidates
Click on this icon to search for cndidates or applicants to your jobs.
Candidate Folders
Click on the Candidate Folders icon to view and set up your Candidate Folders. Candidate Folders provide you with a central place for managing job seekers. The Candidate Folders will hold information about applicants to your jobs or candidates that you find in the Candidate Search.
Candidate Alerts
Click on the Candidate Alerts icon to add, run, or modify your Candidate Alerts. You can create a Candidate Alert that notifies you by email when a new Job Seeker is found that meets your criteria.
Search Jobs
Click on this to search the jobs you have posted to the site. Posted jobs do not go live automatically. They are usually live about 6 hours after they are posted.
Response Report
If you have this icon you can see the response and detail page views for the jobs you have posted to this site.
I am a new user of the system, how do I navigate my way around?
After you have logged in, use the icon as your main navigation tool. Clicking on this icon will bring you back to your main navigation "home" page.
How do I change my account information?
Edit Account Information
You can click on either of these options to edit your account information. This includes changing your email address and Password to log in. After you have made your changes, be sure to click the button.
Select the Icon or the Job Manager option.
Then, click on the 
button. If you do not see this button, you must contact CareerOne for permission to post jobs.
Using the Job Manager option you can search for the job using keywords or any other criteria. Once you have found the job, click on the paper and pencil icon 
directly under the Job Title. Make the changes you wish and then click the icon.
How can I select multiple categories when posting my job?
To select multiple categories select the first category. Then, any subsequent categories can be selected by pressing the Ctrl key while clicking on the next category that you would like to select.
In order for an ad to appear in the search results when a location is used, the ad must have a location that is recognised. If it is not a recognised location you will receive a message "Your ad has been successfully posted but the location entered is not recognised. Please verify the city is spelled correctly by editing your ad and include the correct city name."
Our system recognizes the higher population suburb names but is not able to pinpoint locations that are not actual suburbs including the following:
Special characters and punctuation; region names (eg Northern Beaches, Bayside) or other location types that are not part of the official town or city name; direction names (eg: South Sydney); abbreviations; blank city names; non-specific city names (eg: Other, Nationwide, All Over)."
If there is a valid location posted that was not recognised, the location will be entered into our database within 24 business hours.
What does the "I" icon represent?
If you click on the 
you will be able to view all the pertinent information for this job such as Job Title, Job ID, Location, type of posting, date posted, date modified and what the status of the job is.
What does the magnifying glass icon represent?
If you click on this 
you will be able to preview the job and see it as it will appear to the job seeker.
In my Job Manager, what do the Copy, Delete, Renew, Re-Activate and De-Activate buttons do?
If an employer wants to copy a job they have posted, they can do this by checking the job and using the 
button.
If an employer wants to delete a job they have posted, they can do this by checking the job and using the 
button.
If an employer wants to renew a job that has, or is about to expire, they can do this by checking the job and using the 
button. By renewing a job the employer's account will be decremented by one posting.
When you want to take a job posting down from the live site, sometimes it may be more appropriate to deactivate the job rather than delete it. If you want to deactivate a job, you can do this by checking the box next to the job(s) you would like to deactivate and selecting the 
button. Deactivating a job will remove the job from the live site at the next update.
If you want to reactivate a job that is currently inactive (Inactive jobs have a red [D] next to them), you can do this by checking the box next to the job(s) you would like to reactivate and selecting the 
button. Reactivating a job will post the job back onto the live site at the next update provided the 'expires on' date has not already passed. Note: This is not to be used to renew an expired job. To renew an expired job please select the job and click on the button.
How do I create a company profile?
To create a company profile, please call 1800 555 010 or contact us online.
What is a Candidate Alert and how does it work?
Your employer tools provide you with the ability to set up a Candidate Alert. Candidate Alerts will automatically find candidates that meet your search criteria. The Candidate Alert can also email you new candidates who meet your criteria. By clicking on the Candidate Alert icon, you will see the Candidate Alert page. From this page, you can create a new alert by selecting the 'Add Alert' button.
The Create Alert page includes options to help you search for candidates and options for defining details about the email. Name your alert so that you can easily identify it. Select the 'Activate' option if you wish to activate this alert so you will receive the alert emails. After you have completed this form, click the 
Save button. You will now see your new alert on the Candidate Alert page.
My Candidate Search is not limiting the results to the set of words or the phrase that I am using.
If you are searching for a group of words or a phrase it is best to put all words in that group or phrase between quotes or select the radio button for Match: All Words.
Below are some suggested search methods to help you conduct the most relevant search.
Example 1:
Search Keywords:
sales quota (cold call,revenue,resigns)
The above example would bring back results with the first two words in them, as well as at least ONE of the words in parentheses. Make sure to select 'all words' on the resume database search page.
*NOTE: When putting words in parentheses: - No spaces after commas
- No quotation marks if there are two words between the commas
Example 2:
Search Keywords:
(cold call,revenue,award,sales,quota) (monash, bond, macquarie,curtin)
(IBM,BHP Billiton,Westpac,Telstra,sciences,corporation,investments)
The above example would give you results that include at least one of the words within each parenthesis subset.
*NOTE: When putting words in parentheses:
- No spaces after commas
- No quotation marks if there are two words between the commas
Example 3:
Search Keywords:
sales revenue "cold call" award -telemarketing
The above example would give you results that include all words EXCEPT 'telemarketing' as we put a minus sign before that word (no space between minus sign and the word telemarketing). Again, select 'all words' on search page. To exclude multiple words you would need to follow the example below.
sales revenue award .(telemarketing,cold call,quota)
The above example would give you results that include all words EXCEPT 'telemarketing', .cold call. and .quota. as we put a minus sign before that word (no space between minus sign and the parentheses). Again, select 'all words' on search page.
*NOTE: When putting words in parentheses: - No spaces after commas
- No quotation marks if there are two words between the commas
Additional Tip:
To maximise search results, include all variations of root words in your keyword search string:
Strategy - Strategic
Accountant - Accounting
Marketer - Marketing - Market
How do I modify my Candidate Alerts?
Go to the Candidate Alert page by clicking on the link, 
Candidate Alerts from your Employer Tools page. Click on the Edit icon next to the alert you want to edit. This will take you to your Candidate Alert's Editing Screen. After you modify your alert be sure to click the Save button.
When will my job be live on the site?
Updates occur once every six hours. Your job will be live after the next update.
I would like to post a job that has multiple locations.
Currently, each job may only have one location. You may include the locations in the body of the job or create a job for each location.
How do I make my job confidential so that the company name does not appear on the job?
Depending on your access level:
- If your company name is pre-populated and you cannot change the company name: Go to the Apply Contact Information section of the Job Posting Form within the Job Manager section. You will see two radio buttons, Yes and No, under the "Company Confidential" heading, click on the "Yes" radio button to make this job posting appear with Confidential as the company name.
- If you have the option of editing the company name, simply change the company name in the Apply Contact Information section of the Job Posting Form within the Job Manager section to 'Confidential' and this will appear in lieu of your company name.
If your site offers these products for sale, purchase them through the site. If your site does not offer these products contact your sales representative at advertise@careerone.com.au.
My job does not appear to be getting any responses, what is wrong?
First, check your response report. This is available near the bottom of the first page of your employer tools. If your job did not get detailed page views, you may want to try tailoring your job description more to the job search.
- Include more of the keywords related to your job that job seekers are likely to search for in the job description.
- Include the spelled out versions of abbreviated words or industry phrases and titles.
- Include industry-related wording.
If your job got detailed page views but no applies, that means potential applicants viewed the job but did not apply. You may try making your job posting more attractive to job seekers by including some information about the company or benefits associated with the position.
From your account page click on "Response Report" and this will list all the jobs you have posted and then show you the number of job page views and applies for each job.